CIGNA HealthCare of North Carolina Top-Ranked Plan in State According to U.S.News & World Report and National Committee for Quality Assurance
Posted on: Tuesday, 30 October 2007, 15:00 CDT
CIGNA HealthCare of North Carolina has been recognized as the top-ranked health plan in the state of North Carolina in this year's annual ranking of health plans conducted by U.S.News & World Report (U.S. News) and National Committee for Quality Assurance (NCQA).
The rankings are based on the voluntary submission of health care quality results as measured through HEDIS® (Healthcare Effectiveness Data and Information Set); customer service scores based on member surveys through CAHPS® (Consumer Assessment of Health Providers and Systems); and scores on NCQA accreditation surveys.
"Our goal is to provide members with the information and tools they need to be engaged, educated and informed consumers and to make health care decisions that improve their health and wellbeing," said Charles Pitts, general manager for CIGNA HealthCare of North Carolina. "Our recognition as the top-ranked health plan in North Carolina further demonstrates that our approach to health and wellness is working. We are pleased to receive this recognition."
"America's Best Health Plans lets consumers know which plans have demonstrated that they can deliver the highest levels of care and service," said NCQA President Margaret E. O'Kane. "Quality doesn't happen overnight. Plans that perform at a high level do so as a result of a longstanding commitment to improving care. It's an achievement to be proud of."
CIGNA HealthCare has a long history and record of success in seeking external validation of its quality improvement programs. All 23 of the CIGNA HealthCare HMO and POS plans that have undergone NCQA accreditation review, including CIGNA HealthCare of North Carolina hold Excellent Accreditation status. All have earned Distinction for NCQA's Quality Plus Member Connections and Physician and Hospital Quality standards. The Member Connections standards assess a plan's Web-based and telephonic consumer decision support tools. The Physician and Hospital Quality standards assess how well a plan provides members with information about physicians and hospitals in its network to help consumers make informed health care decisions.
About CIGNA HealthCare
CIGNA HealthCare, based in Bloomfield, CT, provides medical benefits plans, dental coverage, behavioral health coverage, pharmacy benefits and products and services that integrate and analyze information to support consumerism and health advocacy. "CIGNA HealthCare" is a registered service mark of CIGNA Intellectual Property, Inc., licensed for use by CIGNA Corporation (NYSE:CI) and its operating subsidiaries, including Connecticut General Life Insurance Company. Products and services are provided by such operating subsidiaries, and not by CIGNA Corporation. For more information, visit http://www.cigna.com/.
Source: Business Wire
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