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St. Joseph Mercy Oakland Contracts With Best Upon Request to Provide Work-Life Balance for Associates

Posted on: Monday, 26 November 2007, 15:00 CST

Physicians, associates, and patients and their families at St. Joseph Mercy Oakland (SJMO) now have access to an on-site concierge service provided by Best Upon Request. To help reduce the demands and stress of everyday life, more than 2,700 associates of SJMO can contact the concierge for such things as home-based help, dry cleaning, car services, film developing, gift buying, grocery shopping, running to the post office, event planning, information research and more.

"Most adults spend more time at work than they do at home," said SJMO President and CEO Jack Weiner. "It is important that our work environment is a healthy one in that associates feel engaged and appreciated."

Martha Murphy, vice president of human resources, said, "If it's on your to-do list, Best Upon Request can do that. We want associates to focus more fully on work and be able to enjoy their free time. We want to create the best experience for our associates so they'll create the best experience for our patients."

SJMO considers maintaining a high level of employee and patient satisfaction, as well as enriching a person's quality of life, a critical component to being employer of choice and a leader in patient-focused care.

About St. Joseph Mercy Oakland

St. Joseph Mercy Oakland is a 428-bed comprehensive community hospital and a long-time leader in health care in Oakland County. The hospital is located on the west side of Woodward, just north of Square Lake Road in Pontiac, Mich. It is a member of Trinity Health, the third largest Catholic health care system in the United States. Visit SJMO online at www.stjoesoakland.org

About Best Upon Request

A Minority Business Enterprise established in 1989, Best Upon Request received the 2005 Small Business Excellence Award and was a 2006 and 2007 honoree for the Better Business Bureau's Torch Award for Marketplace Ethics. Best Upon Request is a national "Quality-of-Life" firm offering on-site concierge services as an innovative approach to holistic, patient-focused care, as well as a viable and highly utilized employee benefit. Best Upon Request's clients view concierge services as a critically advantageous component to being Employer of Choice and increasing patient satisfaction.

Source: Business Wire

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