• E-mail
• Print
• Comment
• Font Size
• Digg
• del.icio.us
• Discuss article

Gordian Selects CosmoCom for Health Care Contact Center

Posted on: Wednesday, 12 December 2007, 12:00 CST

CosmoCom, the global leader in Call Center Consolidation 2.0, today announced that Gordian, an industry leader in health and productivity improvement, has adopted its state-of-the-art, IP-based contact center platform. Gordian plans to improve the efficiency of its health care coaches by providing new and better ways to reach client groups with timely advice on healthy lifestyles.

Gordian provides integrated health management services to employee groups and other plan members. Until now, the company used a traditional phone system to connect its nurses, dietitians, exercise physiologists, and other professionals with clients in need of healthy lifestyle coaching. The capabilities of CosmoCom's CosmoCall Universe (CCU) platform exceed those of traditional phone systems.

One reason the Nashville-based leader in health coaching chose CCU is that it integrates email and online chat into the traditional telephone call center. "The contact center is our lifeline to our clients," explained Tim Wade, Gordian's vice president of information technology.

"CosmoCom gives us a blended environment with phone, email, and online chat, helping us integrate our products and deliver them in multiple ways to help meet the various needs of our members."

CCU's efficiency in dialing outbound calls creates significant cost savings and also improves morale. Instead of listening to busy signals and leaving voice messages, health coaches can focus on giving the best possible health advice to clients.

CCU integrates seamlessly with Gordian's Microsoft .NET applications and SQL Server 2005 databases, which tracks each participant contact automatically, regardless of whether it takes place via online chat, email, or telephone. According to Wade, Gordian's software is written in .NET, so the CosmoCall Universe was easy to integrate.

"Gordian Health Solutions is in a perfect position to capitalize on Call Center Consolidation 2.0 as enabled by CosmoCall Universe," said Ari Sonesh, chairman and CEO of CosmoCom. "The communication intelligence built into our platform for both inbound and outbound calls enhances the productivity of professionals like Gordian's health teams. CosmoCom is pleased and proud to be helping Gordian achieve the important goal of affordable, cost effective health care."

About Gordian Health Solutions, Inc.

Gordian is a leading national health and productivity improvement company that offers a comprehensive suite of products and services, such as population health risk analysis, telephonic lifestyle and chronic condition coaching, online products, health screenings, personal health assessments and incentive management services. Gordian helps employers, health plans and government entities identify, control and manage health risk factors and their associated costs through targeted and tailored programs and sophisticated informatics and reporting capabilities. For more information about Gordian, visit www.gordian-health.com.

About Consolidation 2.0

Contact Consolidation 2.0 combines the many diverse contact center needs of the enterprise on a single platform that integrates quickly and easily with other VoIP network components as well as the overall enterprise Information Technology environment. Consolidation 2.0 unites all communication channels and all major contact center functions for Unified Customer Communications, revolutionizing the entire range of business and customer interactions in formal call centers and beyond for all information workers. With Consolidation 2.0, enterprises gain the efficiency and cost reduction benefits of consolidation without compromising the unlimited deployment flexibility of an IP communications architecture.

About CosmoCom

CosmoCom, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements. CosmoCom technologies consolidate multiple locations, captive and outsourced operations, multiple communication channels, multiple applications, formal and informal agents, and onshore, offshore, and home-shore agents. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts shared or dedicated CosmoCom platforms. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, VSNL, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit www.cosmocom.com.

Source: Business Wire

More News in this Category