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Covenant Health System Contracts With Best Upon Request to Provide Work-Life Balance for Employees

Posted on: Friday, 4 January 2008, 15:00 CST

Employees at Covenant Health System now have access to an on-site concierge service provided by Best Upon Request. To help reduce the demands and stress of everyday life, more than 5,000 employees of Covenant can contact the concierge for such things as home-based help, dry cleaning, car services, film developing, gift buying, grocery shopping, running to the post office, event planning, information research and more.

"We know that our employees are not only caregivers to our patients, but they also run households, care for children, parents and pets," said Melinda Clark, president and CEO of Covenant Health System. "Every employee has extensive 'To-Do' lists at home and at work. Offering the concierge service is just one way we hope to make their lives a little easier, a little less stressful. We strive to care for the whole person, body, mind and spirit. That mission reaches our employees as well as our patients."

Tillie Hidalgo Lima, president and CEO of Best Upon Request, said, "We are committed to making life less complicated, more manageable and more enjoyable by providing concierge services. Best Upon Request's partnership with Covenant promotes their mission of improving quality of life by caring for the whole person."

Covenant considers maintaining a high level of employee and patient satisfaction, as well as enriching a person's quality of life, a critical component to being employer of choice and a leader in patient-focused care.

About Covenant Health System

Covenant Health System is the largest health care institution in the region with 1,494 licensed beds, more than 5,000 employees and a medical staff of more than 600 physicians at its cornerstone facilities.

Covenant serves a 62-county area spanning West Texas and eastern New Mexico, with a population in excess of 1.2 million. Cornerstone hospitals are Covenant Medical Center, Covenant Medical Center-Lakeside, Covenant Children's Hospital and Covenant Specialty Hospital. Other system hospitals are Covenant Hospital Levelland and Covenant Hospital Plainview, along with 12 other managed and affiliated hospitals across the region.

About Best Upon Request

A Minority Business Enterprise established in 1989, Best Upon Request received the 2005 Small Business Excellence Award and was a 2006 and 2007 honoree for the Better Business Bureau's Torch Award for Marketplace Ethics. Best Upon Request is a national "Quality-of-Life" firm offering on-site concierge services as an innovative approach to holistic, patient-focused care, as well as a viable and highly utilized employee benefit. Best Upon Request's clients view concierge services as a critically advantageous component to being Employer of Choice and increasing patient satisfaction.

Source: Business Wire

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