Beryl Introduces New Outbound Calling Service for Hospitals
Posted on: Tuesday, 29 January 2008, 12:09 CST
The Beryl Companies, a provider of customer service solutions for organizations throughout the healthcare industry, has introduced a new outbound calling service which allows hospitals to connect with their patients after an inpatient or outpatient visit.
The company claims that new Care Calls service, engages patients 48-72 hours after a hospital encounter in a personal, yet structured, conversation about their experience. The calls allow hospitals to collect actionable data, which will enhance the experiences of future patients.
Tom Panion, chief customer officer of Beryl, said: "This means that hospitals must embrace strategies for patient acquisition and retention and employ a truly consumer-focused approach. We see Care Calls as a major part of this effort and can help hospitals deliver that extra compassionate touch on a consistent basis."
Source: Datamonitor
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