• E-mail
• Print
• Comment
• Font Size
• Digg
• del.icio.us
• Discuss article

Frost & Sullivan to Address the Healthcare's Need for Improved Member Management at Executive Gathering May 1 in New York City

Posted on: Monday, 10 March 2008, 09:01 CDT

Frost & Sullivan announced today that it's healthcare experts and an elite roster of industry thought leaders will be meeting together at W New York - The Court for an exclusive one-day congress entitled "Delivering Customer Satisfaction in Member Management: New Directions in Capturing Loyalty and Competitive Advantage: A Frost & Sullivan Executive Congress on Growth."

"Consumer Directed Health Plans (CDHPs) are driving significant changes in corporate culture and member management strategy as health insurers come under extreme pressure to meet the increasing and complex needs and expectations of its member base," notes Frost & Sullivan Vice President of Healthcare Greg Caressi. "As the popularity of CDHPs, including Health Reimbursement Arrangements (HRAs) and Health Savings Accounts (HSAs) become more popular, and the associated shift of healthcare decision making comes from the consumer, innovative approaches to treating members as valued customers will become an imperative and A MUST as a driver for retention, revenue, and profitability."

This exclusive Frost & Sullivan event will bring together healthcare industry leaders to explore best practices in action, and benchmark existing strategies that tackle the industry's top-of-mind concerns including:

The stigma of health plans known for building relations with their members' employers rather than with the members themselves, adapting to these changes.

Increasing demands being placed upon payors by their members and how are they being met?

How is CDHP changing the competitive landscape for payors?

What competitive advantages can be gained by reacting to the CDHP trend and changing the approach to member management?

How can payors navigate the dynamic consumer-centric environment and master member management?

Confirmed thought leaders joining Greg for this Executive Congress on Growth represent some of the industries most recognized organizations in healthcare including Blue Cross Blue Shield of Florida, AMERIGROUP Community Care, and the U.S. Department of Health & Human Services.

To secure additional information on Delivering Customer Satisfaction in Member Management: New Directions in Capturing Loyalty and Competitive Advantage: A Frost & Sullivan Executive Congress on Growth or information on event invitations, please contact Brian Denker at brian.denker@frost.com or 516-255-5474.

About Us

Frost & Sullivan, the Global Growth Consulting Company, partners with clients to accelerate their growth. The company's Growth Partnership Services, Growth Consulting and Career Best Practices empower clients to create a growth focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents. For more information about Frost & Sullivan's Growth Partnerships, visit http://www.frost.com.

FOR MORE INFORMATION

For further information on Frost & Sullivan events, press/media registration, and inquires contact Brian Denker at brian.denker@frost.com or 516-255-5474.

Source: Business Wire

More News in this Category