Presbyterian Healthcare Services Relies on Actuate-Based Rich Internet Applications to Focus Staff, Improve Patient Loyalty and Exceed Regulated Performance Thresholds
Actuate Corporation (NASDAQ:ACTU), the leader in delivering Rich Internet Applications Without Limits™, today announced that Presbyterian Healthcare Services (PHS), a not-for-profit system of hospitals, a health plan and a growing medical group, has expanded its Performance Management initiatives with continued investment in Actuate Performancesoft Suite.
With more than 9,000 employees serving over 650,000 residents of New Mexico, PHS is the largest provider of healthcare services and managed care in the state, serving one in three residents. Committed to improving the quality of care it delivers, PHS uses Actuate Performancesoft Views for all of its performance analysis internally to improve effectiveness and service delivery and externally to regulatory bodies to meet reporting requirements.
Visibility for all Stakeholders
As part of its Performance Management program, PHS uses Actuate to measure effectiveness across five key areas of its business: growth & mission, clinical outcomes, customer loyalty, staff focus and financial results. With Views, PHS integrates internal and third party data to evaluate their performance against industry benchmarks. The application is also used to report to both state and federal regulatory bodies, including the Centers for Medicare and Medicaid Services, the Joint Commission Accreditation of Healthcare Organizations (JCAHO), the National Committee for Quality Assurance (NCQA) and the Department of Insurance. To further transparency and accountability, PHS is planning to roll out key performance results from Views directly to the public in the near future.
Rich Internet Capabilities Take Performance Management to the Next Level
Actuate Performancesoft Views is the foundation of an integrated Performance Management system at PHS, providing a central hub from which key information can be analyzed. PHS executives review customized performance maps, allowing them to drill dynamically into further information about their specific departments without having to view multiple reports. Presbyterian has also been able to take advantage of the capabilities of Actuate Performancesoft Business Intelligence to provide more interactive and customized reporting functionality. The organization currently tracks more than 1,200 measures at over 200 locations, and is planning to use Actuate to roll out performance information via the web to all of its 9,000 employees.
“Presbyterian Healthcare Services chose to be an ‘early adopter’ of the 7.3 upgrade to Actuate Performancesoft Views because the software is critical to our overall Performance Management program,” said Molly Payne, Performance Management analyst, Presbyterian Healthcare Services. “The first thing I noticed, of course, was the new look and feel. Views has always been a professional looking application, but the updated presentation was a treat. Thanks to the extensive use of Adobe Flash, the system configuration process is so smooth for my users, that all they have to do is add a link to their ‘Favorites’. In my book, this is a major improvement.”
“We’re very excited to learn about the ongoing benefits PHS has gained through their use of the Actuate Performancesoft Suite,” said Steve Fluin, senior vice president and general manager, Performance Management Group, Actuate. “PHS continues to place Actuate Performancesoft Views at the heart of their Performance Management program, and their success with the upgrade to version 7.3 is leading to an expansion of their use of Actuate throughout — and beyond — their organization.”
About the Presbyterian Healthcare Services
Presbyterian Healthcare Services is a not-for-profit system of hospitals, a health plan and a growing medical group. For nearly 100 years, Presbyterian has been committed to a single purpose — improving the health of individuals, families and communities throughout New Mexico.
Their hospitals, physicians, caregivers and insurance plans serve more than 650,000 New Mexicans, caring for one in three New Mexicans with at least one of their services.
The Presbyterian Medical Group offers care at more than 30 different locations throughout the state. In 2007, Presbyterian clinics will care for more than 1,200,000 patient visits.
Additional Resources
Presbyterian Healthcare Services case study: http://www.actuate.com/presbyterian
Performance Management for healthcare providers: http://www.actuate.com/healthcare-providers
Information about Actuate Performancesoft Suite, which includes Views and Business Intelligence: http://www.actuate.com/products/performance-management/index.asp
Actuate Performancesoft Suite customer case studies: http://www.actuate.com/performance-management/case-studies
About Actuate Corporation
Actuate Corporation is dedicated to increasing the richness, interactivity and effectiveness of enterprise data, for everyone, everywhere. Actuate delivers the next generation RIA-ready information platform for both customer and employee-facing applications. The Actuate platform boasts unmatched scalability, high-performance, reliability and security. Its proven RIA capabilities and highly collaborative development architecture are backed by the world’s largest open source information application developer community, grounded in BIRT, the Eclipse Foundation’s only top level Business Intelligence and reporting project.
Global 9000 organizations use Actuate to roll out RIA-enabled customer loyalty and Performance Management applications that improve customer satisfaction and employee productivity. The company has over 4,200 customers globally in a diverse range of business areas including financial services and the public sector, many of which have a long history of deploying Actuate-based solutions for dozens, or even hundreds of their mission-critical applications. Founded in 1993, Actuate has headquarters in San Mateo, California, with offices worldwide. Actuate is listed on NASDAQ under the symbol ACTU. For more information on Actuate, visit the company’s web site at www.actuate.com.
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