Healthcare Executives Say Data Quality Is Critical to Improving Patient Communication and Billing
QAS, an Experian (R) (LSE: EXPN) company specializing in customer data quality software and services, today announced it will host a webinar with Saint Clare’s Health System, northwest New Jersey’s largest community health organization. Within 90 days after implementing QuickAddress Pro at all patient registration sites, Saint Clare’s Health System has seen a significant improvement in address data quality resulting in accelerated patient billing cycles and more effective patient communication. During a free webinar on Thursday, May 1, 2008, executives from Saint Clare’s will discuss how they were able to achieve these impressive results so quickly.
Ensuring data accuracy at the point-of-capture is critical in healthcare systems due to the ripple effect erroneous data has across the continuum of care. A mistake as simple as transposing an address number or misspelling a street name during patient registration can create serious problems with billing and post-care patient communication. Saint Clare’s cash flow was adversely affected by inaccurate address data captured at patient intake and later used for patient billing, resulting in returned bills. Saint Clare’s Information Technology Department recognized that improving patient contact data was essential to driving higher patient satisfaction and improving the health system’s financial performance. The IT team implemented QuickAddress Pro at all points of address capture across the organization’s four main campuses and supplemental satellite offices to prevent address errors from ever entering its patient database.
During the webinar, Saint Clare’s executives will share suggestions for developing patient address management best practices such as:
-- Reducing manual processes used to input data into important operational systems -- Minimizing problems at the point-of-capture before they can proliferate across multiple systems -- Identifying the business impact of bad addresses -- Addressing how to efficiently roll out a multi-site system -- Implementing effective employee training What: QAS and its customer Saint Clare's Health System will host a free one-hour webinar to discuss how Saint Clare's uses QuickAddress Pro to succeed in capturing and maintaining high quality patient contact data. When: Thursday, May 1, 2008, at 2:00 p.m. EDT / 11:00 a.m. PDT Who: Rich Temple, VP of information technology and CIO, Saint Clare's Health System Temple oversees all aspects of technology within the health system to ensure that they map to the organization's strategic goals. Kathy Taylor, director of patient access, Saint Clare's Health System Taylor oversees all staff that work the technology on a daily basis, focusing on implementation, user experience and operational performance.
Registration: http://www.qas.com/stclare. Pre-registration is now open and required. After the event, all registrants will receive a link to the streaming replay.
About Saint Clare’s Health System
Saint Clare’s Health System has served the healthcare needs of northwestern New Jersey residents since 1895 and is the region’s premier provider of community-based healthcare and behavioral health services. It operates four hospital campuses in Boonton Township, Denville, Dover and Sussex and a host of other facilities throughout the region. With 3,500 employees, 700 volunteers and a medical staff of more than 700, Saint Clare’s is one of its region’s largest employers and offers a full range of comprehensive medical services, including maternal/child health, cancer care, cardiovascular care, emergency services, pediatrics, behavioral health, general and robotic surgery, joint replacement, and physical rehabilitation. For more information, call-1-866-STCLARE (866-782-5273) or visit www.saintclares.org.
About QAS, a part of Experian
QAS, a part of Experian, is an address data quality software pioneer. The company’s QuickAddress products capture, validate, cleanse, standardize and enrich customer contact information. QAS provides solutions to more than 10,000 customers worldwide in retail, education, healthcare, insurance, finance, government and other sectors. The company was established in 1990 has offices throughout the U.S., Europe and Asia Pacific. For more information, visit www.qas.com.
The word ‘Experian’ is a registered trademark in the EU and other countries and is owned by Experian Ltd and/or its associated companies.
Contacts: Chas Kielt Senior Director of Marketing QAS (888) 322-6201 Email Contact Karyn Martin Emerge PR (617) 729-3173 Email Contact