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Trinity Health System Selects Beryl As Preferred Provider to Enhance Telephone Customer Service

June 17, 2008

NOVI, Mich., June 17 /PRNewswire/ — Trinity Health has signed a system-wide contract with The Beryl Companies to deliver outsourced telephone customer service solutions.

The corporate agreement establishes Beryl as Trinity Health’s preferred provider for both referral marketing and nurse triage call services and delivers strategic and competitive advantage to its hospital members through a group purchase.

One of the first implementations will take place in southeast Michigan in an effort to better serve the consumers of five Trinity Health hospitals and its affiliated physician practices. Beryl’s experienced call advisors will provide “overflow” support to the health system’s internal call center. Consumers calling to register for classes or events, obtain a physician referral, respond to a marketing campaign, or request nurse telephone triage can reach a live operator 24 hours a day, year round.

Beryl is the nation’s leading provider of outsourced call center solutions to healthcare organizations. Its experienced call advisors provide seamless interactions with hospital consumers. “We recognize that callers want to talk to a live person and often feel a sense of urgency when it comes to their healthcare matters,” said Jeff Couzens, director of marketing for Trinity Health. “In Beryl we have found a perfect partner to ensure that local residents’ questions and concerns are addressed quickly and with the utmost compassion and skill.”

Trinity Health is the fourth largest Catholic healthcare system in the country. Based in Novi, MI, Trinity Health operates 43 acute-care hospitals, 379 outpatient facilities, 26 long-term-care facilities, and numerous home health offices and hospice programs in seven core states. Employing 44,000 full-time staff, Trinity Health reported $6.1 billion in unrestricted revenue and $323 million in community benefit ministry in fiscal year 2007. For more information about Trinity Health, visit http://www.trinity-health.org/.

Beryl, the nation’s leading healthcare-exclusive call center, helps organizations grow revenue and build lasting customer relationships by connecting people to healthcare. As a leading provider of outsourced telephone and Web-based communications, Beryl delivers 24/7 exemplary customer service to more than three million consumers each year. Since 1985, hundreds of healthcare organizations have relied on Beryl for best-practices insight and data they can use to make more informed decisions about customer acquisition and retention. For more information about Beryl and its educational arm, The Beryl Institute, visit http://www.beryl.net/.

The Beryl Companies

CONTACT: Carol Stevenson, +1-818-597-8453, ext. 3, for The BerylCompanies

Web site: http://www.beryl.net/http://www.trinity-health.org/




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