Stockamp & Associates White Paper Reveals Links Between Patient Flow and Patient Satisfaction Improvements
Stockamp & Associates
Bob Edwards, 503-303-1200
Logo: http://www.stockamp.com
Patients’ satisfaction with their overall care experience is enhanced when a hospital establishes a solid foundation of effective patient flow processes and supporting tools, according to a new white paper, “Increasing Patient Satisfaction: A Key Benefit of Improving Patient Flow Performance,” released by Stockamp & Associates today.
“Given that consumers have a broad choice of where to receive services and are using widely available data to inform their health care decisions, it is imperative that hospitals address patient satisfaction issues,” says Ann Kirby, Director, Stockamp & Associates. “Our experience shows that addressing patient flow issues is an effective way to improve patient satisfaction.”
“Increasing Patient Satisfaction: A Key Benefit of Improving Patient Flow Performance,” provides examples and supporting data, including pertinent Press Ganey scores, of the improvements accomplished by three top hospitals (The Hospital of the University of Pennsylvania, University of Pennsylvania Health System, Philadelphia; The University Hospital, Health Alliance, Cincinnati; and The Children’s Hospital — Denver); guidelines for improving patient flow and patient satisfaction; and insights on sustaining improved performance. The white paper is available for download (no registration is required) at http://www.stockamp.com/ PatientSatisfactionWhitePaper.
About Stockamp & Associates
Stockamp & Associates is a leading national provider of performance improvement solutions for hospitals and health systems. Since 1990, Stockamp has helped high-performing hospitals reach the pinnacle of financial and operational excellence, and generate billions of dollars as well as significant patient service and employee satisfaction improvements. More information about Stockamp’s revenue cycle and patient flow services is available at www.stockamp.com.
(c) 2008 BUSINESS WIRE. Provided by ProQuest Information and Learning. All rights Reserved.