June 24, 2008
Experian QAS Reports Significant Growth in Healthcare Customer Base
Experian QAS, a part of Experian (R) (LSE: EXPN) specializing in customer data quality software and services, announced today that its healthcare provider customer base in the United States and Canada has grown by 50 percent during the past 12 months. These healthcare institutions deployed Experian QAS to ensure patient data quality and privacy, shorten revenue cycles and increase patient satisfaction.
Experian QAS solutions improve the quality of patient contact data input into any underlying application, from market-leading enterprise solutions to internally developed systems. The quality of patient contact information, such as a patient's address, has a direct impact on many clinical and business functions including finance, health records management, diagnostic imaging, decision support and scheduling.
Point-of-entry address verification ensures that patient data is complete and accurate before being submitted to hospital databases and information systems. In turn, clinical correspondence and follow-up care information will be sent to a deliverable address and billing documents reach intended recipients on the first attempt.
The importance of accurate, standardized patient contact information was evident from the results of a March 2008 research survey of patient finance and patient access decision makers conducted by MindSearch and commissioned by Experian QAS. Nearly 90 percent of hospital executives and managers surveyed rated patient address accuracy either extremely or very important.
"We have an obligation as a healthcare provider to make sure our data is accurate," said Marnie Fletcher, director of health information services & chief privacy officer at St. Joseph's Healthcare, Hamilton. "An incorrect address for a patient or family physician represents a potential breach of patient privacy. We looked for a tool that would help ensure that we always obtain the correct address and that the address would be captured in a standardized manner and is consistent with our external reporting obligations."
The MindSearch survey also raises some concerns about the current status of patient address data in hospital systems. Approximately 40 percent of respondents are at best moderately satisfied with patient address quality at their hospital and only 18 percent indicate strong satisfaction with the address data quality they use. Registration staff at 30 percent of the hospitals responding to the survey do nothing more than reference the patient's identification to verify their address. More disconcerting is that 10 percent do not verify patient addresses, even though it is viewed as critical to the quality of a patient's experience.
"The need to have correct patient information can be quite literally a matter of life and death in an increasingly technology driven healthcare system," said Joel Curry, chief operating officer, Experian QAS. "Our client hospitals recognize that patient contact data quality impacts many areas of the healthcare spectrum. Accurate patient data quality serves to improve not only the quality of patient care, but also the financial operation of the entire healthcare operation."
Healthcare providers that have purchased data quality tools from Experian QAS, during the past year to improve the performance of patient access and patient finance processes include:
-- Rapid City Regional Hospital, Rapid City, South Dakota -- Hudson Valley Hospital Center, Cortland Manor, New York -- Joseph Brant Memorial Hospital, Burlington, Ontario, Canada -- Christiana Care Health Services, Newark, Delaware
The Experian QAS product portfolio includes:
-- QAS Pro for point-of-entry validation, cleansing and standardization of important contact information such as name and address. -- QAS Pro Web for address validation on web sites and intranets. -- QAS Batch for cleansing, completing and verifying addresses in existing customer databases. -- QAS matchIT for de-duplicating addresses in existing customer databases and mailing lists or at point-of-entry. -- QAS Names to match a person with an address and spell a name correctly at point-of-entry into most CRM and customer database applications.
About Experian QAS
Experian QAS is an address data quality software pioneer. The company's products capture, validate, cleanse, standardize and enrich customer contact information. Experian QAS provides solutions to more than 10,000 customers worldwide in retail, education, healthcare, insurance, finance, government and other sectors. The company was established in 1990 and has offices throughout the U.S., Europe and Asia Pacific. For more information, visit http://www.qas.com.
The word "Experian" is a registered trademark in the European Union and other countries and is owned by Experian Ltd. and/or its associated companies.
Contacts: Chas Kielt Senior Director of Marketing Experian QAS (888) 322-6201 Email Contact Rick Sheehy Emerge PR (617) 729-3190 Email Contact
SOURCE: Experian QAS