July 30, 2008
Chad Aduddell Leads OKC-Based Bone & Joint Hospital’s Financial Rehabilitation
By Jerry Shottenkirk
Chad Aduddell has led an abrupt turnaround in only 16 months as chief executive officer of Bone & Joint Hospital, and overall satisfaction has been the key.A native of Edmond, Aduddell came to Bone & Joint in March 2007 and reset the SSM Healthcare hospital's priorities.
According to recent survey numbers, the strategy has worked. Physician satisfaction scores have soared from 37 percent in 2006 to 63 percent in 2007 and 96 percent this year.
Employee satisfaction has increased from 44 percent in 2006 to 98 percent this year.
Aduddell spent the first eight years of his career at sister hospital St. Anthony here and spent three years as president and chief operating officer of Christus Spohn Hospital in Corpus Christi, Texas.
Bone & Joint Hospital struggled prior to Aduddell's arrival. The hospital lost 90 percent of its business when the main physician group opened McBride Clinic Orthopedic Hospital in north Oklahoma City a few years ago.
SSM made some changes. Aduddell was moved into his current post and locally based physician group Healthcare Partners Investments bought 49 percent of the surgical hospital.
"We've definitely had some positive momentum and have really been able to create a culture of service here, and that's been reflected in the commitment of our employees and their satisfaction with their jobs," Aduddell said. "We're excited to get the kind of feedback we've had."
The recent satisfaction scores came from Press Ganey, a company that deals with health care facilities through the U.S.
"I've tried to bring a leadership model that's focused on service," Aduddell said. "We enforced from Day One that we were going to be a facility that provided world-class service and world- class care. When you do that, ultimately you get that success."
Aduddell said the changes began within. An internal marketing campaign helped formulate a vision for the facility.
It was a needed change, he said.
"Everyone bought into it," Aduddell said. "So now when we bring new people onto the team, one of the first things we do in orientation is talk about our expectation of customer service. So I think when patients and physicians come here they find a culture where the employees are very committed and I think it sets us apart. I think it's a difference maker for us."
Bone & Joint has 102 beds, but not all are in use. Updates in procedures have decreased hospital stays. About half are done on an outpatient basis.
"We're basically a surgical hospital," Aduddell said. "We're not an internal medicine or tertiary care facility like St. Anthony. Our patients come here based on their surgeons. When they see them in their office and say they need to have a knee replacement or hip replacement or knee or shoulder scope, physicians have many choices in this community that they can take their patients to."
With so many local choices, it's not easy to stand out.
Aduddell said the hospital has recovered nicely from the exodus of doctors.
"They built and moved to their facility, so when I got here in March 2007 my job was to rebuild the medical staff and we've have had success," he said.
Bone & Joint became a for-profit facility when HPI bought into it.
"We have seen a large increase in our business," Aduddell said. "We've more than doubled our volume in the past 18 months. We were out to grow our business, and we seem to be on the right track."
Chris Howard, regional president of SSM Oklahoma, said Aduddell has been the difference.
"He's been responsible for a lot of the rebirth of the hospital," Howard said. "We have literally come a long way and still have room to grow. Chad has the ability to recruit wonderful surgeons and also can keep surgeons who have worked here."
Originally published by Jerry Shottenkirk.
(c) 2008 Journal Record - Oklahoma City. Provided by ProQuest Information and Learning. All rights Reserved.