August 5, 2008

Free Webinar From The Beryl Institute Takes Mystery Out of Healthcare Consumer Experience

DALLAS, Aug. 5 /PRNewswire/ -- Mystery shopping provides true insight into customer experiences, which healthcare organizations can use to improve their customer service. The Beryl Institute, an organization dedicated to improving customer service in healthcare, is offering free Webinars later this month to explore the data behind its recent white paper, "Mystery Shopping the Patient Experience."

The Beryl Institute faculty member and white paper author Kristin Baird draws from more than 30 years' healthcare experience as she discusses what healthcare organizations must do to improve the patient experience with bottom-line results. "Customer service has become a differentiating factor in where people choose to go for healthcare," said Baird. "Healthcare organizations must look at every opportunity for improving service or risk losing market share."

Webinars are scheduled for August 26 at 11 a.m. and August 27 at 1 p.m. central time. Anyone interested in participating can register at

Founded in 2006, The Beryl Institute is the research and educational arm of The Beryl Companies, the leading provider of outsourced call center services in healthcare. The mission of The Beryl Institute is to improve customer service in healthcare.

The Beryl Institute

CONTACT: Carol Stevenson, +1-818-597-8453, ext. 3, for The BerylInstitute

Web site: