Boston Medical Center Implements Envox Voice Solution Platform
Posted on: Tuesday, 19 August 2008, 15:01 CDT
Envox Worldwide, a provider of IP-based voice solutions, has announced that researchers at Boston Medical Center have implemented its communications development platform 7, a standards-based voice solution platform to deliver care to patients with chronic health conditions.
The Boston Medical Center (BMC) team has developed Envox 7-based automated phone-based information systems that monitor the health of patients with chronic conditions such as diabetes and obesity; screen patients for healthcare issues; and help patients take better care of themselves.
According to the company, the BMC-designed systems combine interactive voice response (IVR) and voice recognition with sophisticated scripting. The systems conduct interviews with patients to determine their condition, and then provide them with information, advice and coaching. The systems also alert a healthcare professional if the patient must be seen immediately or of their care regimen must be changed. Importantly, the systems enable healthcare professionals to monitor patients between office visits, when their conditions can vary widely.
Leo Casey, president and CEO of Envox Worldwide, said: "Envox Worldwide's products are usually associated with customer service improvements in a variety of industries including healthcare, financial services, travel and utilities, but Boston Medical Center is showing how effective and economical they can be in healthcare delivery. Dr Friedman's team has conceptualized a whole new model for assisting health care professionals who treat chronic conditions. Envox is looking forward to helping them expand healthcare's boundaries and improve patient care."
Source: Datamonitor
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