September 3, 2008

Hospital Ranks High in Patient Satisfaction Survey

By Bryan Schaaf


Staff Writer

WOOSTER -- While Wooster Community Hospital officials were pleased to receive numerous awards from outside entities in the past 12 months, the board of governors is perhaps most pleased with favorable responses from its most important critics -- the patients.

According to surveys administered by Press Ganey, the hospital ranked above the 90th percentile in patient satisfaction data, Chief Executive Officer Bill Sheron told board members on Wednesday.

"It's pretty remarkable really," Sheron said. "There aren't just one or two areas that we're excelling. It's systemwide."

Second quarter data rated the hospital's third floor, or the primary surgical floor, in the 96th percentile, the primary care unit in the 98th percentile, the women's pavilion in the 95th percentile and inpatient nurses and dietary (food temperature and quality) in the 98th percentile.

Board member James Anderson pointed to the emergency department's ranking in the 95th percentile as a large improvement from prior surveys.

"These are just amazing numbers," said Bob Breneman, Wooster mayor and chairman of the board of governors. "To do this once is wonderful. But the way this hospital keeps repeating with these numbers is almost mind-boggling with the quality of care being afforded here."

The survey also revealed patients ranking doctors and registration at the hospital in the 97th percentile and overall nurses in the 91st percentile.

Scott Boyes, chief financial officer, said the survey service is not something over which the hospital has any influence. The rankings are based on Wooster Community Hospital's ranking among all hospitals contracted through Press Ganey, which works with more than 6,000 health care facilities nationwide.

In other news, Sheron announced the hospital has been given a gastrointestinal care excellence award from HealthGrades, a national Web site ranking hospital quality.

Reporter Bryan Schaaf can be reached at 330-287-1645 or [email protected]

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