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Mission Hospital Contracts With Best Upon Request to Provide Concierge Services As a Patient Benefit

September 18, 2008

Mission Hospital patients and their families now have access to an on-site concierge service provided by Cincinnati-based Best Upon Request to help reduce the stress associated with being a hospital guest. The complimentary concierge service is available to assist with making special arrangements for visitors, food requests, personal errand-running and more.

“Imagine being admitted to the hospital unexpectedly and not having time to make arrangements for your time away,” said Peter F. Bastone, president and chief executive officer of Mission Hospital. “Through our partnership with Best Upon Request, patients and their families have the benefit of a personal concierge to take care of the little things that make a patient’s stay more comfortable.”

Tillie Hidalgo Lima, president/CEO of Best Upon Request said, “We are committed to reducing the demands and stresses of patients during their time in the hospital so they can focus on healing. Our partnership with Mission Hospital is a testament to their mission of improving the quality of life of people in the community they serve.”

Mission Hospital is committed to providing a high level of care to the community, a critical component to being a compassionate leader in patient- and family-centered care. Best Upon Request concierge services are provided free of charge; patients only pay costs for goods and services, and mileage over 10 miles.

About Mission Hospital

Mission Hospital is a 301-bed acute care, full-service facility serving all of south Orange County and houses the region’s designated trauma center, one of only three in the county. Located in Mission Viejo, Mission Hospital offers a complete array of top-quality healthcare services including Mission Regional Trauma Center and 24-hour emergency care; Mission Imaging Center offering the most advanced diagnostic care, Mission Heart Center providing cardiac rehabilitation and chest pain center; Mission Maternity Center including special care for high risk pregnancy; Mission Women’s Wellness Center offering comprehensive breast, heart and pelvic care; and Mission Stroke Center, offering the region’s most comprehensive neurological care and is a certified Primary Stroke Center. Mission Hospital also offers the highest level of care in orthopedics, rehabilitation, cancer, spine and vascular services. A member of the St. Joseph Health System, the hospital is one of 14 not-for-profit hospitals sponsored by the Sisters of St. Joseph of Orange. Children’s Hospital of Orange County (CHOC) at Mission, a separately licensed pediatric hospital representing a unique partnership with Mission Hospital and CHOC, is located on the top floor of Mission Hospital’s patient tower.

About Best Upon Request

Established in 1989, Best Upon Request is a national certified Minority and Women Business Enterprise offering on-site concierge services as an innovative approach to holistic, patient-focused care, as well as a viable and highly utilized employee benefit. Best Upon Request’s clients view concierge services as a critically advantageous component to being Employer of Choice and increasing patient satisfaction.

Visit Best Upon Request online at www.bestuponrequest.com




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