Seeking Best Practices, Data and Insight Regarding Healthcare Customer Service
Posted on: Monday, 20 October 2008, 09:00 CDT
DALLAS, Oct. 20 /PRNewswire/ -- The Beryl Institute, an organization dedicated to improving customer service in healthcare, is actively seeking content from healthcare professionals. Content must demonstrate the economic impact of the relationship between customer service initiatives and profitability. Complete submission guidelines are available at http://www.theberylinstitute.com/.
"Healthcare professionals from across the country count on The Beryl Institute to provide valuable insight into how they can create relationships for life with their consumers," said Paul Spiegelman, executive director for The Beryl Institute. "I know that there are countless great stories out there that would benefit many, which is why we are requesting content from the entire industry."
Content should address a problem, challenge and solution of a customer service initiative on a healthcare organization. This may include case studies, examples, white papers, benchmarks, properly sourced and vetted research, and actionable tips and tactics. Materials and programs produced by The Beryl Institute receive national exposure among healthcare leaders across the country.
Past white papers and webinars from The Beryl Institute include "Ready or Not, Customer Service is Coming to Healthcare"; "It's Not Just a Call, It's a Customer"; "High-Performing Organizations: Culture as a Bottom-Line Issue"; "Moments of Truth: Hospital Switchboards as a Bottom-Line Issue"; "Mystery Shopping the Patient Experience"; and "Balancing Consumer and Physician Influence: Finding the 'Sweet Spot' in Healthcare Marketing."
Founded in 2006, The Beryl Institute is the research and educational arm of The Beryl Companies, the leading provider of outsourced call center services in healthcare. The mission of The Beryl Institute is to improve customer service in healthcare.
The Beryl Institute
CONTACT: Carol Stevenson, +1-818-597-8453, x-3, for The Beryl Institute
Web site: http://www.theberylinstitute.com/
Source: PRNewswire
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