November 3, 2008
SourceMedical’s TherapySource Partners With the TeleVox HouseCalls(TM) System
SourceMedical, a leading provider of outpatient information management solutions, today announced it is partnering with TeleVox to integrate their HouseCalls system with TherapySource.
TherapySource is a clinical and administrative practice management system designed for the specialized needs of outpatient rehabilitation clinics. Built to handle multiple sites across the enterprise, TherapySource streamlines and automates clinical and financial processes, including scheduling, registration, clinical documentation, billing and revenue cycle management. The HouseCalls system receives appointment information from TherapySource and automatically calls patients to remind them of an upcoming appointment. HouseCalls will also inform patients of a missed appointment and prompt them to reschedule.
"As a TherapySource customer, I am very satisfied with the HouseCalls service. We installed the TeleVox system at one of our clinics and after three months we had a noticeable decrease in no-shows. We realized a nine-fold return on investment! We are now putting TeleVox into our other 12 facilities," said Shawn Burger, Director, Burger Rehabilitation Systems, Inc.
"HouseCalls is a remarkable addition to our software. In addition to dramatically reducing no-shows, something that is a common problem in the rehabilitation industry, this automated service improves patient compliance, and frees up valuable staff time spent on this activity in a customized, patient sensitive fashion," said Ralph Riccardi, President and Chief Operating Officer of SourceMedical's Therapy Division.
SourceMedical is the leading provider of outpatient information solutions and services for ambulatory surgery centers, surgical hospitals and rehabilitation clinics nationwide. With more than 4,000 satisfied customers, SourceMedical is the trusted source for innovative applications, in-depth industry expertise and unsurpassed customer service. The company's unique, end-to-end systems improve operational efficiency and cash flow while enabling healthcare facilities to capture, exchange and analyze data to deliver a higher standard of patient care
TeleVox Software, Inc., an affiliate of West Interactive Corporation, is a leading provider of communication solutions for the healthcare industry. With 16 years of experience, TeleVox offers a full range of products, including outbound messaging and inbound IVR applications. Supported by a state-of-the-art infrastructure, TeleVox solutions resolve time-consuming communication issues associated with appointment reminders, patient notifications and patient inquiry. TeleVox has a worldwide presence in over 14,000 practices and organizations and delivers millions of messages weekly via telephone and the Internet.