Audio Conference on Consumer-Centric Approaches in Healthcare: How to Drive Patient Satisfaction and Bottom Line Revenues

November 13, 2008

Research and Markets (http://www.researchandmarkets.com/research/e1d1c2/consumercentric_a) has announced the addition of the “Consumer-Centric Approaches in Healthcare: How to Drive Patient Satisfaction and Bottom Line Revenues Audio Conference” report to their offering.

90-Minute Audio Conference on CD-ROM

Consumerism in healthcare is giving individuals better access to information, more control over their own health care and allowing them to make informed decisions about their healthcare. Savvy consumers are looking for the best blend of service, price, and quality.

In this changing market, customer satisfaction is becoming critical, especially with the advent of healthcare transparency initiatives. To remain competitive, healthcare organizations must use a customer-centric approach for every interaction.

Learn how developing a strong customer-centric culture can have a significant impact on healthcare outcomes and bottom line revenue. And recognize the critical elements that affect a customer’s experience and your customer satisfaction scores.

Join Health Resources Publishing and three experts in healthcare customer service for “Consumer-Centric Approaches in Healthcare: How to Drive Patient Satisfaction and Bottom Line Revenues,” a special 90-minute audio conference that took place in April 2008.

Who Will Benefit From This Session?

Employees in all types of healthcare organizations, departments and levels. It’s an excellent opportunity for team training!

Titles of who should attend include: president/CEO, COO, administrators, executive directors, directors, managers, patient care services, quality improvement professionals, staff development and training, marketing, supervisors, team leaders, consultants.

Key Topics Covered:

— Ways to build a customer-centric culture in health care settings

— How to improve the overall patient experience during the entire continuum or care

— Common service pitfalls for healthcare organizations

— 7 simple strategies for achieving impressive customer service

— Learn how to differentiate your organization from your competition through customer-centric approaches

— Why patient-centered care is important today

— The impact customer-centric approaches can have on your bottom line

— Case Study: Rush-Copley Medical Center’s “What Kind of Patient?” marketing campaign

— Question and answer session

For more information visit http://www.researchandmarkets.com/research/e1d1c2/consumercentric_a

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