Maryland Performance Excellence Awards Program Announces Winners of Maryland Quality Awards
These awards honor role-model organizations that successfully implement systematic processes for continuous improvement and achieving outstanding results. Award recipients are evaluated rigorously by an independent board of examiners using the Baldrige Criteria for Performance Excellence, which measure an organization in seven areas: leadership; strategic planning; customer and market focus; measurement, analysis and knowledge management; workforce focus; process management; and results.
Award recipients include:
Maryland Quality Award — Gold: Headquartered in
Harford County, Custom Direct is a market leader in direct-to-consumer personalized printed products, security and fraud protection, financial documents, fulfillment items, phone support and direct marketing services. With a vision to become a world class organization with $250 millionin revenue with less than 50 percent from checks, the organization has adopted the Baldrige Criteria for Performance Excellence and LEAN principles to create a culture of excellence for its 460+ associates, located in Marylandand Arkansas. Custom Direct was established in 1993 and is a wholly owned subsidiary of Edgestone Capital Fund III.
Maryland Quality Award — Gold: Upper Chesapeake Health, a community-based, two-hospital, not-for-profit health system located in
Harford County, has served more than three generations of patients with high quality health care since 1912. It owns and operates Upper Chesapeake Medical Center and Harford Memorial Hospital, both which are accredited by The Joint Commission (TJC). With its core values of excellence, compassion, integrity, respect, responsibility and trust, Upper Chesapeake operates in a Culture of Excellence model. Nearly 3000 staff and 800 volunteers work as a team to serve the healthcare needs of the residents of this northeastern Marylandcommunity.
Maryland Quality Award — Gold: The Veteran Affairs Capitol Health Care Network (VISN 5) serves over 200,000 enrolled veterans in
Maryland, the District of Columbiaand portions of Virginia, West Virginiaand Pennsylvania. Its mission is “to honor America’s veterans as heroes by providing the highest quality health care.” With a team of 7025 employees and 2500 volunteers, the network facilities include hospitals, community living centers, rehabilitation centers, research centers and community based outpatient clinics. The network utilizes the most widely distributed, integrated computerized medical record system in the United States. With its values of trust, respect, excellence, compassion and commitment, the network monitors its progress through external peer review, clinical service champions, monthly clinical committee meetings and quarterly medical center reviews.
Maryland Quality Award — Silver: Since its founding in 1958, the
College of Southern Marylandhas evolved into a comprehensive community college dedicated to serving the residents of Calvert, Charlesand St. Mary’scounties. It serves 21,000 students through a broad range of high-quality associate degree and certificate programs, as well as short-term training, workforce development, cultural enrichment and continuing education offerings. The college serves to improve the quality of life for residents in the community by providing a wealth of educational services and uses a Quality Improvement Process for continuous improvement throughout its three campuses.
Maryland Quality Award — Bronze: The Internal Revenue Service Office of Procurement is one of six divisions in IRS Agency-Wide Shared Services and is headquartered in
Oxon Hill, with area offices located in New York, Atlanta, Dallasand San Francisco. It provides lifecycle acquisition management services to its customers including IRS organizations and employees and the Departments of the Treasury and Homeland Security. With a workforce of nearly 500, the organization focuses its work on its core values of service, teamwork, ethics, quality of life, innovation and professionalism. Using a performance improvement system that includes the GAO Framework Assessment, Baldrige framework self-assessments and a Balanced Scorecard, this public agency’s vision is to be the best acquisition organization in the federal government–best people, best practices and best performance.
MPEA Certificate of Recognition: A privately held company headquartered in
Frederick, Integrated Communication Solutions provides IT services to the federal government with its core business areas of Information Security, Network Services and Managed Services. Founded in 1989 with a vision to be a leading small business with a national presence, the company has four sites across the country and 109 employees serving its customers. The organization follows the simple formula of listening to its customers, standing by its commitments and delivering effective solutions on time and on budget. ICS’s continuous improvement program centers around its FADE approach, a four-step variation of the PDCA model.
About the Maryland Performance Excellence Awards (www.mpea.umd.edu)The Maryland Performance Excellence Awards Program recognizes and honors high-performing organizations in
SOURCE Maryland Technology Enterprise Institute