Five Healthcare Organizations Honored as ‘Shining Stars’ by The Beryl Institute
- Baylor Health Care System in
Dallas, TX, received the Shining Star Partnership Award for facilitating collaboration between its vendors.
- Meridian Health System in
Neptune, NJ, received the Shining Star Innovation Award for its forward-thinking innovations in technology, customer relationship management, consumer focus and creative execution of marketing campaigns.
- Alegent Health in
Omaha, NE, received the Shining Star Event/Service Line Marketing Award, which recognizes effectiveness in preparing for and marketing events and hospital service lines. “At Alegent Health we work very hard to use the information we have about our consumers so that our events and services fit with their needs and lifestyles,” said Amy Protexter, senior vice president and chief marketing and communications officer at Alegent Health.
- OhioHealth in
Columbus, OH, received the Shining Star Brand Marketing Award for effectively integrating the call center into its marketing campaigns.
- Mount Sinai Queens in
Long Island City, NY, received the Shining Star Customer Experience Award for excellence in customer service across multiple touch points throughout the organization.
“Each of these organizations exemplifies The Beryl Institute’s mission of improving customer service in healthcare,” said
Founded in 2006, The Beryl Institute is the research and educational arm of The Beryl Companies, the leading provider of outsourced call center services in healthcare. The mission of The Beryl Institute is to improve customer service in healthcare. For more, visit www.berylinstitute.com and follow @berylinstitute on Twitter.
SOURCE The Beryl Institute