Leading North American Emergency Medical Services Provider British Columbia Ambulance Service Selects NICE Inform for Improved Service

June 2, 2009

RA’ANANA, Israel, June 2 /PRNewswire-FirstCall/ — NICE Systems Ltd.
(NASDAQ: NICE), the global provider of advanced solutions that enable
organizations to extract Insight from Interactions to drive performance,
today announced that the British Columbia Ambulance Service (BCAS), the sole
ambulance service and provider of pre-hospital emergency care in the Province
of British Columbia, Canada, has selected NICE Inform and other NICE
solutions to capture and manage emergency communications at all of the BCAS
emergency dispatch sites, upgrading from an existing implementation of NICE
recording technology. The solutions will be used to capture and retain
communications for immediate emergency call playback, as well as post-call
investigation and analysis, in order to further improve service.

The British Columbia Ambulance Service is one of the largest Emergency
Medical Services (EMS) services providers in North America, serving 4.3
million people in the Province’s near one million-square kilometer area.
BCAS’ fast-paced emergency call centers operate 24/7 and are the first point
of contact for citizens in British Columbia who require emergency
pre-hospital care. BCAS handles more than a half-million calls for service
annually, from four dispatch/communications centers based in Kamloops,
Vancouver and Victoria. BCAS is also a major provider of inter-facility
patient transfer service.

“When we looked at the existing systems in the market, it was clear that
NICE was a leader in the industry. The leading-edge technology and consulting
services were most impressive and crucial to us as we operate in a very
complex networking environment,” said Maurice Girard, Director, IT and
Telecommunications, BC Ambulance Service. “We’re also planning to add Voice
over IP in the future and NICE offered a clear and seamless migration path to
capture these and other Next Gen 9-1-1 communications.”

Furthermore, BCAS has a unique relationship with E-Comm (Emergency
Communications for Southwest British Columbia Incorporated), the primary
9-1-1 answering point for all of Southwestern British Columbia and a NICE
recording system customer for close to a decade. BCAS and E-Comm have already
standardized on the same radio network and telephone platform and BCAS’
transition to the new NICE recording technology will now ensure additional
interoperability, enabling the two agencies to partner on additional
operational strategies that support effective emergency response.

“British Columbia Ambulance Service is notably one of the most recognized
and progressive emergency medical service providers in North America,” said

Chris Wooten, President of NICE’s Security Division in the Americas. “NICE is
pleased to be able to provide NICE Inform and other NICE solutions to help
BCAS continue its tradition of EMS excellence.”

NICE Inform is the world’s first full-spectrum multimedia incident
information management solution for the security market. It provides
ground-breaking capabilities for effectively managing incident information
from various sources, including audio, video, text and data, streamlining
information-sharing, investigations and evidence delivery. The capabilities
of NICE Inform also enable agencies and command and control centers to move
beyond simply capturing voice communications to centrally capturing and
managing many different types of multimedia information central to
investigations, such as video, mug shots, affidavits and incident reports.
The unique comprehensive capabilities of NICE Inform can be tailored to the
specific needs of command and control centers for first responders and
homeland security, transportation, government, and private sector
organizations, and deliver improved collaboration and operational efficiency
to enhance safety and security.

NICE Systems will be demonstrating NICE Inform and other NICE public
safety solutions in booth #108 at the upcoming NENA 2009 Conference and
Tradeshow taking place June 6 through June 11, 2009 in Fort Worth, Texas.

About British Columbia Ambulance Service (BCAS)

Founded in 1974 and operated under the auspices of the Emergency and
Health Services Commission (EHSC), the British Columbia Ambulance Service
(BCAS) is the sole ambulance service and provider of pre-hospital emergency
care in the Province of British Columbia, Canada, and is one of the largest
Emergency Medical Services (EMS) services in North America. The BCAS also
provides inter-facility patient transfer services in circumstances where a
patient needs to be moved between health care facilities. The BCAS has a
fleet of 511 ground ambulances and support vehicles operating from 187
stations across the province. In addition, BCAS operates an airevac program
that utilizes six fixed-wing and three rotary dedicated aircraft. One of only
two paramedic units of its kind in the world, the BCAS Infant Transport Team
(ITT) provides emergency medical care to BC pediatric, neo-natal and
high-risk obstetrics patients. BCAS operates four dispatch/communications
centers, including three regional centers based in Kamloops, Vancouver and
Victoria from which ground ambulances are deployed, and the Provincial Air
Ambulance Coordination Center located in Victoria, which manages all
responses requiring air ambulance transport. These fast-paced call centers
operate 24 hours a day, seven days a week and are the first point of contact
for people requiring emergency pre-hospital care. More information at

About NICE

NICE Systems (NASDAQ: NICE) is the leading provider of Insight from
Interactions solutions and value-added services, powered by advanced
analytics of unstructured multimedia content – from telephony, web, radio and
video communications. NICE’s solutions address the needs of the enterprise
and security markets, enabling organizations to operate in an insightful and
proactive manner, and take immediate action to improve business and
operational performance and ensure safety and security. NICE has over 24,000
customers in more than 150 countries, including more than 85 of the Fortune
100 companies. More information is available at http://www.nice.com.

NICE Trademarks:

360degrees View, Alpha, ACTIMIZE, Actimize logo, Customer Feedback,
Dispatcher Assessment, Encorder, eNiceLink, Executive Connect, Executive
Insight, FAST, FAST alpha Blue, FAST alpha Silver, FAST Video Security,
Freedom, Freedom Connect, IEX, Interaction Capture Unit, Insight from
Interactions, Investigator, Last Message Replay, Mirra, My Universe, NICE,
NICE logo, NICE Analyzer, NiceCall, NiceCall Focus, NiceCLS, NICE Inform,
NICE Learning, NiceLog, NICE Perform, NiceScreen, NICE SmartCenter, NICE
Storage Center, NiceTrack, NiceUniverse, NiceUniverse Compact, NiceVision,
NiceVision Alto, NiceVision Analytics, NiceVision ControlCenter, NiceVision
Digital, NiceVision Harmony, NiceVision Mobile, NiceVision Net, NiceVision
NVSAT, NiceVision Pro, Performix, Playback Organizer, Renaissance, Scenario
Replay, ScreenSense, Tienna, TotalNet, TotalView, Universe, Wordnet are
trademarks and/or registered trademarks of NICE Systems Ltd. All other
trademarks are the property of their respective owners.

This press release contains forward-looking statements as that term is
defined in the Private Securities Litigation Reform Act of 1995. Such
statements are based on the current expectations of the management of NICE
Systems Ltd. (the Company) only, and are subject to a number of risk factors
and uncertainties, including but not limited to changes in technology and
market requirements, decline in demand for the Company’s products, inability
to timely develop and introduce new technologies, products and applications,
difficulties or delays in absorbing and integrating acquired operations,
products, technologies and personnel, loss of market share, pressure on
pricing resulting from competition, and inability to maintain certain
marketing and distribution arrangements, which could cause the actual results
or performance of the Company to differ materially from those described
therein. We undertake no obligation to update these forward-looking
statements. For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company’s reports filed
from time to time with the Securities and Exchange Commission.

    Corporate Media Contact
    Galit Belkind
    NICE Systems

    Daphna Golden
    NICE Systems

SOURCE Nice Systems Ltd.

Source: newswire

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