URAC and CARF International Announce New Survey Tool for Health Care Case Management Studies
Posted on: Tuesday, 16 June 2009, 07:00 CDT
Reporting System Provides Information to Improve Quality of Programs and Services Offered to Consumers
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"This innovative tool will provide organizations the information they need to ensure they are offering the best services to consumers," said Alan P. Spielman, president and CEO of URAC. "The tool also empowers consumers to play a role in their health care by giving them a way to give specific and direct feedback to case managers."
Developed using CARF's proven data and reporting system, uSPEQ, the PESCM is a confidential, anonymous, and scientifically-tested reporting system that gathers participants' experiences with their case management program. In turn, providers can use the reported information to improve the quality of their programs and services and monitor outcomes.
"The PESCM is a powerful, flexible tool that is customized to an organization's specific settings and populations," said Brian Boone, president and CEO of CARF International. "Hearing the voice of consumers in an organization is essential to ensuring high quality services. The anonymity offered by the survey tool will ensure consumer privacy while giving users a vehicle to share their thoughts about their health care experience."
The survey is efficiently administered across the service continuum, cutting across multiple departments. In addition, the questionnaire, data gathering, and reports are customized to meet an organization's specific needs, programs, and populations.
"Any new technology that will help increase efficiency for case managers, while improving services to consumers, is of great value to the case management industry," said
Developed by experienced researchers, uSPEQ surveys, such as the PESCM, are field tested in diverse health and human services organizations with varying sizes, types, and geographical locations. Ongoing testing and analysis are also employed to ensure the quality of the surveys.
"CARF was guided by input from providers, payers of services, and, most importantly, consumers in creating the PESCM," said Dr. Di Shen, Chief Research Officer of CARF International. "The information gathered is designed to help organizations demonstrate that their services are effective. When there is more accountability, competition, and consumerism in the health care industry, having real numbers and facts is invaluable."
Subscribers to the PESCM will receive a wide range of support and benefits including consultation with uSPEQ staff, unlimited distribution of the PESCM in their organization, and timely and accurate reporting of results.
"We want to get information into the hands of those who can use it to make the changes and provide better care for consumers," said Joann Richards, PhD, RN, Vice President for Research and Measurement of URAC. "The ongoing data collection and reporting allow for internal benchmarking. This, in turn, gives organizations actionable information and continuous improvement."
For more information on the PESCM or to purchase a subscription, visit CARF at Booth #235 or URAC at Booth #239 at the Case Management Society of America (CMSA) Annual Conference & Expo in
About URAC
URAC, an independent, nonprofit organization, is well-known as a leader in promoting health care quality through its accreditation, education and measurement programs. URAC offers a wide range of quality benchmarking programs and services that keep pace with the rapid changes in the health care system, and provide a symbol of excellence for organizations to validate their commitment to quality and accountability. Through its broad-based governance structure and an inclusive standards development process, URAC ensures that all stakeholders are represented in establishing meaningful quality measures for the entire health care industry. For more information, visit www.urac.org.
About CARF International
Founded in 1966, CARF International, formerly the Commission on Accreditation of Rehabilitation Facilities, is an independent accreditor of health and human service providers. The organization's primary focus is in the fields of aging services, child and family services, behavioral health, DMEPOS, employment and community services, and medical rehabilitation. There are more than 5,000 service providers with CARF-accredited programs and services at more than 18,000 locations serving people across
About Case Management Society of America
Established in 1990, the Case Management Society of America is an international non-profit 501(c)(6) multi-disciplinary professional association dedicated to the support and advancement of the case management profession through educational forums, networking opportunities, legislative advocacy, and establishing standards to advance the profession. It is based in Little Rock, AR, and serves more than 20,000 members/subscribers and 70 affiliate and pending chapters. Since its inception, CMSA has been at the forefront of setting professional standards for the industry, which allows for the highest level of efficiency and integrity, as well as developing national and local leaders who are recognized for their practice and professional excellence. For more information on CMSA, call CMSA at (501) 225-2229 or go to www.cmsa.org.
SOURCE URAC
Source: PR Newswire
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