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Compirion Healthcare Sponsors Webinar on 7 Mistakes That Lower Patient Satisfaction Scores

Posted on: Friday, 17 July 2009, 13:55 CDT

ELM GROVE, Wis., July 17 /PRNewswire/ -- 7 Mistakes that Lower Patient Satisfaction Scores: Achieve Top 20th Percentile Rankings Within 4 Months is the second in a series of free webinars sponsored by Compirion Healthcare Solutions, a hospital process improvement firm. With federal funding at risk, consumer expectations high and competition fierce, this webinar is critical to helping avoid common mistakes made by hospitals when working on programs and initiatives to improve Patient Satisfaction. Hospital COOs, Directors of Patient Satisfaction programs, Emergency Department Directors and Directors of Inpatient Nursing Care Units will find this webinar extremely beneficial and timely. The times, dates and registration information, along with a full list of webinars, can be found at www.compirion.com/webinars.

This webinar is presented by one of Compirion's top experts, Director of Consulting Services David Northern. Northern recently finished a project at Baxter Regional Medical Center, Mountain Home, Arkansas, where he helped raise Patient Satisfaction scores to the top fifth percentile in the national database.

Northern has over 23 years of acute-care hospital and physician practice leadership experience in both proprietary and non-proprietary healthcare settings. David held the position of Interim Chief Operating Officer at Princeton Hospital, Orlando, Florida, prior to joining Compirion Healthcare Solutions. He also held positions as Assistant Vice President, Operations, at American MedTrust, Atlanta, Georgia; Regional Director of Transitions at MedPartners, Inc., Birmingham, Alabama; and Assistant Administrator at HCA Coliseum Medical Center, Macon, Georgia; and Associate Executive Director at Humana Hospitals in Alabama and Florida. David Northern is a Fellow at the American College of Healthcare Executives. Northern holds a Bachelor of Science in Business Administration from Tennessee Technology University in Cookeville, Tennessee and a Master of Health Administration from the Medical College of Virginia in Richmond, Virginia.

7 Mistakes that Lower Patient Satisfaction Scores is part of a series of free webinars being offered to help educate hospital executives, managers and clinicians in strategies for optimizing processes and procedures. Compirion's presenters are drawn from its pool of consultants, which includes registered nurses, former C-level executives, physicians, business managers and clinicians. The webinars are running through September and average about 45 minutes each, with a question-and-answer session at the end.

According to Compirion management, "We are presenting this series of webinars because we truly believe that efficiency in the hospital, especially the ED, not only saves time and money, it saves lives. It is the premise on which Compirion was founded."

Compirion Healthcare Solutions, LLC is based in Elm Grove, Wisconsin. Compirion is a leader in healthcare consulting firms, focusing on hospital process improvement. Compirion works onsite, using a team approach, and offers a money-back guarantee that all goals are met. Client hospitals show sustainable performance improvements in Billable Volume, Patient Satisfaction, Core Measures, Length of Stay, Bed Control, Case Management, Patient Throughput and Staff Retention. Its experience includes Emergency Room, Surgical Services, Laboratory, Diagnostic Imaging, Materials Management, Inpatient, Outpatient and Nursing Care improvement projects. Compirion contracts only for measurable outcomes to help achieve patient satisfaction, staff loyalty and a better bottom line.

For more information on Compirion's sustainable healthcare solutions, call 1-866-661-4677 or visit http://www.compirion.com/webinars.

SOURCE Compirion Healthcare Solutions, LLC

Source: PR Newswire

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