DoD Sponsored Health Plan Reports Enrollee Satisfaction Among the Highest in the Country
Posted on: Wednesday, 13 July 2005, 12:00 CDT
US Family Health Plan today reports 2005 national member satisfaction ratings of 87 percent, receiving 25 percent higher satisfaction ratings than the national average for health plans as reported by the National Committee for Quality Assurance (NCQA). Results demonstrate members' loyalty and view of the US Family Health Plan as an accessible, long-term TRICARE Prime option, sponsored by the Department of Defense (DoD), that's available to military retirees, eligible retiree family members and eligible family members of active duty service men and women, including reservists and National Guard members.
"Improving patient satisfaction and providing access to high-quality healthcare are key to the overall success of the military healthcare system," said Dr. William Winkenwerder, Jr., Assistant Secretary of Defense for Health Affairs. "By listening to our beneficiaries, we gain important information as to our effectiveness in meeting these goals."
The survey, conducted by Market Street Research of Northampton, MA, reports US Family Health Plan 2005 member satisfaction ratings of 87 percent, continuing to surpass those of national HMOs, rated 62 percent. A sample of members, representing each of the TRICARE Designated Provider organizations that offer the US Family Health Plan, rated their overall satisfaction with the Plan, customer service and the utilization of healthcare services. Rated on a scale ranging from zero to 10 (10 being the highest satisfaction rating), 87 percent of members rated their overall satisfaction with the Plan eight or higher.
"While our members continue to report high satisfaction, we remain vigilant in evaluating our customer service methods and delivery of care to ensure that US Family Health Plan is consistently providing the highest quality healthcare to our military families," said Mary Cooke, chairperson for the US Family Health Plan Alliance.
The national survey reports members are highly satisfied with their personal providers and the specialists they see through US Family Health Plan. Members continue to report satisfaction during their interactions with office staff and with their providers' listening skills, as well as the amount of time they spend with patients and the clarity of their explanations. The survey also reports members' high satisfaction with the Plan's customer service representatives and the timeliness in which they receive resolutions to problems. Results show that for 11 straight years, US Family Health Plan continues to exceed the expectations of members and members are among the most satisfied health plan beneficiaries in the Country.
US Family Health Plan is a TRICARE Prime option available to families of active duty military, National Guard, reservists, retirees and their eligible family members, including those age 65 and over, through networks of community-based hospitals and physicians in six areas of the country. US Family Health Plan enrollment is offered through:
-- JOHNS HOPKINS COMMUNITY PHYSICIANS 1-800-808-7347 Serving central Maryland and parts of Pennsylvania, Virginia and West Virginia -- MARTIN'S POINT HEALTH CARE 1-888-241-4556 Serving Maine and New Hampshire -- BRIGHTON MARINE HEALTH CENTER 1-800-818-8589 Serving Massachusetts, including Cape Cod, and Rhode Island -- SAINT VINCENT CATHOLIC MEDICAL CENTERS 1-800-241-4848 Serving parts of New York, all of New Jersey, eastern Pennsylvania and southern Connecticut -- CHRISTUS HEALTH 1-800-678-7347 Serving southeast Texas and southwest Louisiana -- PACIFIC MEDICAL CENTERS 1-888-958-7347 Serving the Puget Sound area of Washington StateFor more information, visit the US Family Health Plan Web site at www.usfamilyhealthplan.org.
Source: Business Wire
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