West Corporation Partners With Anakam(R) to Provide Multi-Factor Authentication and Voice Biometrics
SAN DIEGO, June 24 /PRNewswire/ — West Corporation has selected the Anakam Identity SuiteÃ‚® to provide comprehensive third-factor authentication for their thousands of virtual agents supporting Fortune 1000 clients with the West at Home service. Using Anakam.TFAÃ‚® capabilities, West at Home will be able to select from the scalable list of progressive authentication mechanisms offered on the Anakam platform, including voice biometrics, to confirm the identity of their home-based agents.
Anakam’s solutions will enhance West at Home’s already robust two-factor authentication with an even more rigorous yet flexible platform that includes the potent choice of a third-factor voice biometric authentication. The Anakam Identity Suite delivers NIST Level 3 authentication through the use of an out-of-band, expiring one-time passcode via phone, email, or voice biometrics. It offers strong authentication and the associated identity management tools in a format scalable for millions of remote users.
“Partnering with Anakam allows us to increase the confidence of our clients in the security and reliability of our West at Home virtual agent platform,” said Skip Hanson, President of the West Customer Management Group. “The ability to offer our customers tiered levels of progressively stringent authentication based on risk assessment and the security requirements for the data they maintain will be a great addition to our industry-leading security measures.”
Initial deployments of the Anakam product set will focus on providing strong authentication of the virtual private networks (VPN) between the home-based agents and the West at Home platform. The deployment will expand to customer and client-facing solutions and will focus on maintaining a trusted relationship between West, their clients, and the customers that contact their clients.
“Anakam is pleased to have been selected by West Corporation, and we look forward to delivering a secure and scalable solution for the West at Home service,” stated Allan Camaisa, President and CEO of Anakam. “We designed Anakam Identity Suite to meet exactly the type of security and usability requirements of West at Home clients so this partnership is an ideal fit.”
About West at Home:
West at Home is one of the nation’s leading providers of home-based customer contact solutions and a subsidiary of West Corporation. West at Home helps Fortune 1000 companies deliver unparalleled results through a combination of higher quality, better educated agents and a highly scalable, state-of-the-art infrastructure. West at Home employs the industry’s most comprehensive agent training, management and monitoring processes and features multi-layered security protection. This helps companies protect their customer data, achieve a higher level of quality service, improve staffing flexibility and realize a greater return on their investment. For more information, please visit www.westathome.com.
About West Corporation:
West Corporation is a leading provider of technology-driven, voice-oriented solutions. West offers its clients a broad range of communications and infrastructure management solutions that help them manage or support critical communications. West’s customer contact solutions and conferencing services are designed to improve its clients’ cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.
Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, banking, retail, financial, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit www.west.com.
AnakamÃ‚® is a global leader in multi-factor authentication, identity proofing and user verification technologies. The Anakam Identity SuiteÃ‚® enables cost-effective strong authentication and identity management across an entire enterprise – customers, business partners, and employees. With tens of millions of end users, and software that deploys inside the enterprise or in the cloud, the Anakam Identity Suite is unique in the industry, providing progressive multi-channel capabilities that enable secure, trusted eBusiness to very large user-communities in a single platform. The suite includes two-factor authentication, remote identity proofing and verification, professional credentialing, and secure collaboration. For more information, please visit www.anakam.com.