AllMed Earns Ratings of Excellence in Most Recent Customer Surveys
The provider of external peer review for hospitals, and independent clinical reviews for health plans, says its latest customer satisfaction results show it to be a best-practices standard-bearer
Portland, OR (PRWEB) May 26, 2011
Two dominant facts have emerged in the current healthcare reform debate and its extensive media coverage: hospitals have a quality-of-care problem, and health plan operating costs are out of control. Fortunately, hospitals can confidently rely on external peer review services to weed out poor-performing practitioners ““ thus lowering their malpractice costs and health plans (payers) can turn to independent review organizations for objective medical reviews ““ thereby delivering medical necessity decisions in the most cost-effective manner.
AllMed Healthcare Management, a provider of both sets of services, has emerged as a best-practices standard-bearer based on the results of customer satisfaction surveys that have recently been completed. The 15-year-old company, which partners with the nation’s leading hospitals and payer organizations, announced the survey findings recently, noting that it had received ratings of above average to excellent in nearly every category by which it is measured.
“Our mission, consistently, has been to help hospitals deliver increasingly better and safer patient care, and to enable payers to meet their obligations fairly and profitably,” said Andrew Rowe, CEO of AllMed Healthcare Management. “The feedback we’ve received in our latest surveys says that we’re doing an excellent job on both fronts, which makes us very proud and motivates us to keep working as hard as we can.”
In its survey of hospital customers, AllMed queried 123 institutions nationwide, asking for feedback on key measures including peer review quality, availability and credentials of its peer review specialists, thoroughness and timeliness of reviews, and the cost-value relationship of the services it provides. “Two results stood out that are especially gratifying,” Rowe said. “The credentials of our peer specialists were judged to be exceptional, and we saw a huge jump in the number of hospitals rating us as excellent in the thoroughness of our reviews and the speed with which we completed them.”
For the period 2009 to 2010, perceptions of the credentials of AllMed’s specialists shifted upwards by nearly 100%, moving from an above average rating in 2009, to a rating of excellent in 2010. With regard to AllMed’s thoroughness and timeliness, performance increased by more than 100%, moving from a 26.9% above average rating in 2009 to a 69.3% excellent rating in 2010.
In the health plan (payer) arena AllMed surveyed nearly 1,400 professionals in some of the country’s top plans. Respondents were asked about AllMed’s turnaround time, cost in relation to value, physician availability and responsiveness, and overall customer service.
“One measure, particularly important to our payer customers, is turnaround time. They want our independent reviews as quickly as we can get those to them,” Rowe said. “I’m gratified that we continue to be rated as excellent in this category.”
In the current survey results, AllMed’s turnaround time was rated excellent by 80% of respondents. In the previous survey, its turnaround time was rated as above average. “Other feedback we received included high marks for the explanations of our physicians’ decisions, the fact that there is always a live person with whom they can speak, and how easy it is to submit appeals to us via our PeerPoint website,” Rowe added.
About AllMed Healthcare Management
Founded in 1995, AllMed is a URAC-accredited independent review organization (IRO) serving leading hospital groups, ASCs, insurance payers, and medical management firms, nationwide. More than 400 licensed and board-certified physicians in active practice conduct evidence-based peer reviews using AllMed’s web-based platform, PeerPoint More information about AllMed can be found on the company’s Web site at http://www.allmedmd.com.
For the original version on PRWeb visit: http://www.prweb.com/releases/prweb2011/5/prweb8486837.htm