Tampa General Hospital Selects CareTech Solutions Service Desk to Support Its Epic Implementation
TROY, Mich., July 26, 2011 /PRNewswire/ — CareTech Solutions, an information technology (IT) and Web products and services provider for more than 180 U.S. hospitals, announced today that Tampa General Hospital in Tampa, Fla., selected the company to provide Service Desk, a 24×7 x365 hospital help desk with first-hand experience in handling Epic questions, as well as, most major clinical and business applications.
“We are planning to use CareTech Solutions to augment our existing helpdesk with a focus on Physician support,” said Elizabeth Lindsay-Wood, Chief Information Officer, Tampa General Hospital. “CareTech’s extensive IT experience in hospitals, and their ability to implement a comprehensive help desk that can handle everything from password resets to Epic-related questions, was a significant factor in our selection process.”
Features of the CareTech Solutions Service Desk include:
- Trained and certified support analysts based in the U.S.
- Scalable operation (500 to 20,000 calls per hospital per month)
- Knowledge management
- Comprehensive implementation
- Proactive infrastructure and applications monitoring
- Performance metrics tracking and reporting
- Trend analysis to understand problems and reduce call volumes
- Physician-only hot line
About Tampa General Hospital
Tampa General Hospital is a 2,004-bed acute care hospital and is the only Level 1 trauma center on the west coast of Florida. It is the primary teaching hospital for the University of South Florida College of Medicine. It also serves as the region’s only burn center, adult solid organ transplant center and provides specialized rehabilitation services. Tampa General has established centers of excellence in the following clinical areas: cardiac, neurosciences, digestive disorders, orthopedics, infectious disease, high risk and normal obstetrics, and pediatrics.
About CareTech Solutions
CareTech Solutions, Inc., an information technology and Web products and services provider for more than 180 U.S. hospitals and health systems, creates value for clients through customized IT solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day IT operations, CareTech offers clients expert health information management services across the entire patient data lifecycle earning it the 2008, 2009 and 2010 Best in KLAS award for IT Outsourcing (Extensive) as ranked by healthcare executives and professionals in the Top 20 Best in KLAS Awards: Software & Professional Services report.
For more information, please visit www.caretech.com.
SOURCE CareTech Solutions