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The Nebraska Medical Center Achieves Distinguished Hospital Designation

Posted on: Monday, 17 October 2005, 15:00 CDT

OMAHA, Neb., Oct. 17 /PRNewswire/ -- The Nebraska Medical Center's commitment to excellence and outstanding patient experiences has earned it a distinction that few other hospitals in the country have reached.

(Logo: http://www.newscom.com/cgi-bin/prnh/20040811/LAW061LOGO)

J.D. Power and Associates is recognizing The Nebraska Medical Center for service excellence under its Distinguished Hospital Program.

The Nebraska Medical Center is among an elite class of hospitals, according to J.D. Power and Associates, receiving this distinction by providing patients with a consistent, positive experience.

Information on those experiences was gained through a random telephone survey that J.D. Power and Associates conducted among The Nebraska Medical Center's recently discharged patients. Those patients were asked to share their perceptions on five key areas of their hospital experience, which include dignity and respect; speed and efficiency; comfort; information and communication; and emotional support. Their answers were then compared to a national benchmark established by J.D. Power and Associates.

Based on the rigorous standards of its national hospital service performance research, only 20 percent of the hospitals in the nation will be qualified to achieve this distinction.

"The rewarding part of this recognition is that it represents the voices of our patients who spoke loudly about the comfort, concern and care that they received here," said Glenn Fosdick, FACHE, president and CEO of The Nebraska Medical Center. "We didn't just meet the national benchmark for overall patient satisfaction, we surpassed it."

According to J.D. Power and Associates, The Nebraska Medical Center performed especially well compared to the national study in the speed and efficiency with which the staff delivered care to their patients, receiving high marks from patients on the nurses' performance of their regular duties and the doctor's coordination of care with nurses.

The Nebraska Medical Center also performed well in the area of providing comfort to patients during their stay, particularly in the doctor's and nurses' concern about controlling pain and well-being after discharge.

Deb Maeder experienced that extraordinary care first hand at The Nebraska Medical Center when her husband, Mark, had a heart transplant. "The people here not only cared for my husband -- they also took care of me and my family," said Maeder. "I believe that helped my husband heal faster."

"The caregivers, physicians and staff at The Nebraska Medical Center should be proud of their contribution to the care and health of their community," said Fosdick.

Non-government, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition. Distinction is valid for one year.

With a reputation for excellence, innovation and extraordinary patient care, the Nebraska Medical Center has earned the J.D. Power & Associate's highest healthcare honor -- Hospital of Distinction. Consumers selected The Nebraska Medical Center as a top hospital with the 2005 Consumer Choice Award. As the teaching hospital for the University of Nebraska Medical Center, this 689 licensed bed facility has an international reputation for providing solid organ and bone marrow transplantation services and is well known nationally and regionally for its oncology, neurology and cardiology programs. The Nebraska Medical Center can be found online at http://www.nebraskamed.com/.

Photo: NewsCom: http://www.newscom.com/cgi-bin/prnh/20040811/LAW061LOGOAP Archive: http://photoarchive.ap.org/PRN Photo Desk, photodesk@prnewswire.com

The Nebraska Medical Center

CONTACT: Kelly Grinnell of The Nebraska Medical Center, +1-402-552-2192,Kgrinnell@NebraskaMed.com

Web site: http://www.nebraskamed.com/

Source: PRNewswire

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