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John Hancock Long Term Care Insurance Expands Service Program for LTCI Policyholders With CareScout Partnership

Posted on: Monday, 31 October 2005, 15:01 CST

BOSTON, Oct. 31 /PRNewswire-FirstCall/ -- John Hancock Long Term Care Insurance has expanded its service program for policyholders through a strategic partnership with CareScout, the leading expert on quality care ratings for long term care service providers. With the new Advantage Provider Program, John Hancock policyholders and their families will have access to an expanded program with increases in discounts; quality ratings and reports on providers, and advisory services. The service program will continue to be offered at no cost to the policyholders.

"Being a top LTCI provider is more than offering insurance protection -- it also means helping policyholders and their families get the best care for the best value," said Laura Moore, senior vice president, John Hancock Long Term Care. "Working with CareScout will help us give policyholders and their families personalized information so they can make decisions and discounts so their policy dollars will go farther."

Through John Hancock's Advantage Provider Program, CareScout will provide: * Quality information and reports on more than 77,000 nursing homes, assisted living facilities, hospice agencies and certified home health providers * Provider discounts with an extensive and growing number of care providers nationwide. CareScout's discount service is one of the most effective in the industry, including the flexibility to negotiate discounts for providers of choice at the request of policyholders. CareScout has successfully negotiated discounts for families ranging from 7 to 35 percent, 95 percent of the time. CareScout's average savings has been: $7,400 per year for care in nursing homes, $1,800 per year in home health care agencies and $1,800 in assisted living facilities. * Care Advocacy Program for policyholders and their families at the time new care services are needed. Through the Care Advocacy program, CareScout provides families with care advocates who work with them to identify providers most appropriate for the type of care needed. CareScout provides customized information guides, which include lists of providers specific to policyholder needs and wishes, along with extensive long term care provider information. About CareScout

Headquartered in Wellesley, Massachusetts, CareScout helps Americans in every state find quality care provider at preferred rates. Large employers, insurance companies, risk underwriters and families rely on CareScout's proprietary quality of care ratings systems, discount network and database of more than 77,000 nursing homes, assisted living facilities, and home care agencies. For more information, please contact the CareScout Intake Department at 800.571.1918 x390 or jhinfo@carescout.com.

About John Hancock Long Term Care Insurance

Today, John Hancock, a unit of Manulife Financial Corporation, is one of the largest providers of LTC insurance overall with more than 894,000 clients and $1.1 billion of in-force premium.

Having entered the retail LTC insurance market in 1987, John Hancock is the second-largest provider of individual coverage in the country. John Hancock began selling group LTC insurance in 1988 and today is the largest provider of employer-sponsored LTC insurance in the U.S.

In 2002, John Hancock with MetLife were together selected to administer an LTC insurance program for federal employees, retirees and various family members across the country. The program is the largest single employer- sponsored LTC insurance program of its kind.

When the company merged with Manulife Financial Corporation in 2004, John Hancock Long Term Care Insurance grew to include Manulife's Avon Long Term Care Leaders (ALTCL), a specialized LTC insurance third party administrator and risk manager. Located in Avon, CT, ALTCL is known for its history in product development, underwriting and claim handling. Over the past 15 years, ALTCL management has developed LTC insurance programs for more than 20 companies in 14 countries.

About John Hancock and Manulife Financial

John Hancock is a wholly-owned subsidiary of Manulife Financial Corporation, a leading Canadian-based financial services group serving millions of customers in 19 countries and territories worldwide. Operating as Manulife Financial in Canada and Asia, and primarily through John Hancock in the United States, the Company offers clients a diverse range of financial protection products and wealth management services through its extensive network of employees, agents and distribution partners. Funds under management by Manulife Financial and its subsidiaries were Cdn$364 billion (US$297 billion) as at June 30, 2005. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '0945' on the SEHK. Manulife Financial can be found on the Internet at http://www.manulife.com/

The John Hancock unit, through its insurance companies, comprises one of the largest life insurers in the United States. John Hancock today offers a broad range of financial products and services, including whole life, term life, variable life, and universal life insurance, as well as college savings products, fixed and variable annuities, long term care insurance, mutual funds and various forms of business insurance.

Long Term Care Insurance is underwritten by John Hancock Life Insurance Company, Boston, MA 02117

John Hancock

CONTACT: Melissa Berczuk of John Hancock, +1-617-572-6390

Web site: http://www.jhancock.com/

Source: PRNewswire-FirstCall

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