Silver Cross Hospital, National Leader In Customer Service, Selects The Beryl Companies To Expand, Enhance Physician Referral Services
Posted on: Monday, 5 December 2005, 09:01 CST
JOLIET, Ill., Dec. 5 /PRNewswire/ -- Silver Cross Hospital in Joliet, IL, has announced plans to expand its physician referral services and call center as part of its initiatives to provide an exceptional experience for the residents of the southwest suburbs. The hospital will partner with The Beryl Companies, the nation's largest healthcare-exclusive customer interaction center, to manage customer contacts via the telephone and the Internet.
"Our dedication to customer service is a key component of our mission," said Ruth Colby, vice president of Business Development. "Our neighbors have relied on Silver Cross for their health care for more than a century. They expect the best from us and we know that by expanding our physician referral service and class registration call center to 24/7, we will be enhancing their health care experience. By selecting Beryl, we couldn't have chosen a better partner to help us achieve our goal."
"We are always pleased when we are able to partner with hospitals that share our commitment to customer service," said Paul Spiegelman, Beryl's CEO. "Silver Cross is a clear leader in this area and we look forward to helping strengthen the bond between the hospital and the community by enhancing its physician referral service."
About The Beryl Companies
Since 1985, more than 500 hospitals, hospital systems, and other healthcare organizations have trusted their customers to The Beryl Companies. In that time, Beryl's call advisors have served more than 16 million callers by providing physician/service referrals, health information, telephone nurse triage and class/seminar registration to hospital callers. A million more have interacted with Beryl via email and the Internet. The Dallas Business Journal has named Beryl one of the "Best Places to Work" in the Dallas/Fort Worth area for three consecutive years. More information about Beryl is available at http://www.beryl.net/.
About Silver Cross Hospital
Silver Cross Hospital has been creating world-class health care experiences for the southwest suburban communities for over a century. Silver Cross has been recognized as one of our nation's 100 Top Hospitals by Solucient and as one of America's Most Friendliest Hospitals by the American Alliance of Healthcare Providers. Exceptional care. It's not unusual. It's simply the way you should be treated. For more information visit http://www.silvercross.org/ or call (815) 740-1100. Beginning Jan. 4, for a free physician referral or to register for a class or health screening, call 1-888-660-HEAL (6937).
The Beryl Companies
CONTACT: Tom Peck for The Beryl Companies, +1-214-352-5929
Web site: http://www.beryl.net/http://www.silvercross.org/
Source: PRNewswire
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