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As the Health Care Industry is Coming to Terms With Cost Rationalization, the Opportunity to Sell BPO Services Has Never Been Greater

Posted on: Wednesday, 11 January 2006, 12:00 CST

Research and Markets (http://www.researchandmarkets.com/reports/c30640) has announced the addition of Selling Offshore Outsourced Contact Center Services to the Health Care Industry to their offering.

The health care industry is currently a small market for offshore outsourcing. However, with the industry coming to terms with cost rationalization, the opportunity to sell BPO services has never been greater. This brief describes the pain points that the industry is suffering, and describes how outsourcers can exploit this unique opportunity.

This report examines existing western health care call center markets and provides a detailed SWOT analysis for offshore providers. The report also identifies key strategic recommendations to penetrate health care markets.

A current overview of the outsourced health care contact center market in North America and Western Europe is provided along with a detailed discussion of agent wages in health care broken out by sub-vertical. The report also includes an overview of agent roles and key competitors providing outsourced contact center services in health care.

Reasons to Purchase

-- Learn how to sell health care contact center outsourcing to investors

-- Identify key sub-vertical opportunities within health care

-- Determine the best path to market over the long term

Topics covered include:

-- Key pain points for the health care industry

-- Market overview

-- Sub-vertical revenues

-- Outsourced contact center agent positions in health care

-- Agent wages for outsourced health care contact center services

-- Competitive overview

-- Health care contact center outsourcing from the standpoint of offshore vendors - vertical analysis

-- Market drivers

-- Market inhibitors

-- Potential opportunities for offshore outsourcers

-- Potential threats for offshore outsourcers

-- Strategic recommendations

For more information visit http://www.researchandmarkets.com/reports/c30640

Source: Business Wire

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