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Welcare Hospital, Dubai's Premier Multi-Specialty Critical Care Private Hospital

Posted on: Tuesday, 21 February 2006, 09:01 CST

Welcare Hospital, Dubai's premier multi-specialty, critical care private hospital, is committed to being the leading private healthcare provider in the Middle East. The facility began serving the Dubai and broader regional community in 1998 and combines the best of Eastern hospitality and Western expertise to achieve its overriding goal of exceptional customer service and patient care.

Welcare Hospital, a part of Welcare World Health Systems, the healthcare consultancy and management arm of the Varkey Group, achieves this through a commitment to holistic patient care that ensures a concerned and caring bedside manner is observed by all who interact with the patient and evidence-based medicine that means diagnosis and treatment is focused on each patient's individual symptoms, responses and needs.

From its multipurpose and modern architectural facility, Welcare's handpicked team of internationally qualified and experienced healthcare professionals offer a complete range of medical and surgical, inpatient and outpatient care using the latest techniques and state-of-the-art technologies and equipment.

The hospital offers international calibre, multi-disciplinary healthcare through more than 24 specialized departments: Anaesthesiology; Cardiology; Cardiac Surgery; Dermatology; Endocrinology / Diabetes; ENT (Ear, Nose and Throat); Gastroenterology / Hepatology; General and Prosthetic Dentistry / Aesthetic Dentistry; General Surgery; Heart Rescue; Nephrology; Neurology; Obstetrics & Gynaecology; Ophthalmology; Orthopaedics; Paediatrics & Neonatology; Pathology / Laboratory; Physiotherapy and Sports Medicine; Plastic, Cosmetic, Re-constructive & Maxillofacial Surgery; Psychiatry & Psychology; Pulmonology; Radiology; Holiday Dialysis, and Urology.

Keeping attuned to the latest treatment options, Welcare has a growing list of specialized services offered by its departments. These include a 13-bed, 24-hour Accident & Emergency Unit, four extensively equipped operating theatres and a purpose built endoscopic suite for carrying out various diagnostic and therapeutic procedures relating to gastroenterological and liver diseases.

The Nephrology (kidney disease) Department offers both Haemo and Peritoneal Dialysis, while the self-contained Maternity Complex consists of four delivery rooms, two high-dependency rooms, a newborn resuscitation room and an operating theatre. The 15-bed Intensive Care Unit treats paediatrics, neonatal and adult patients with facilities for ventilatory management and total physiological monitoring.

The Radiology Department offers the latest MRI, whole body Multi Slice CT Scanning and CT guided aspirations & biopsies, ultrasound with colour Doppler and ultrasound guided procedures, mammography and panoramic dental and digital x-ray services.

The high-tech Laboratory has been designed as a regional referral centre, covering haematology, immunohaematology, serology, hormone assays, immunochemistry, biochemistry and microbiology. All tests are carried out by the most advanced and sophisticated analyzers with the highest degree of accuracy and with a minimal turn-around time.

The Physiotherapy and Sports Medicine Department offers biometric limb, muscle and joint testing, VO2 max, muscle fatigability (lactic acid), short-wave diathermy, ultrasound therapy, electric muscle stimulation, lumbar and cervical traction and a gymnasium for exercise sessions.

The hospital's special investigation facilities range from echo Doppler studies, lung disease tests and electroencephalogram to urodynamic studies and Lithrotripsy services.

Other specialized services offered at Welcare include chemotherapy, dietary counselling, Holiday Dialysis, home call consultations (specialist and GP), interventional cardiology, Laparoscopic Surgery, laser treatment for eyes, Vitreoretinal surgery and mammography.

The hospital prides itself on its 'Commitment to Care' training program that ensures all staff in addition to being highly qualified and experienced in their fields are fully conversant in customer care practices, quality in the delivery of services, patient feedback, consistency of service, courtesy and effective communication. To assure this, they attend internationally recognized five-star customer care training programs.

The Quality Assurance Department helps reinforce the hospital's 'Commitment to Care' and is involved in developing, evaluating and implementing effective quality management systems and overseeing quality improvement initiatives throughout the hospital. The department aims to provide an effective clinical and non-clinical governance framework, one that ensures all practices are monitored and evaluated. In addition, improvement in any adverse performances is instituted through initiatives that are continuously adapted by the staff through careful self regulation and a continual effort on their part to learn and improve.

In order to provide all its patients with the care and service that best fits their needs, Welcare has developed a number of specialized health packages. They include the Executive Health Check- up, the Routine Check-up, the Diabetes Check-up, the Cardiac Check, the Well Woman Health Review, the Well Woman Screening, the Maternity Antenatal Package, the Maternity Delivery Package, the Keep Fit Program, the Well Baby Package (newborn) and the General Baby Health Check-up.

As part of the hospital's growth and commitment to serving a broad community, the first satellite branch, the Welcare Ambulatory Care Centre, has opened at Dubai Knowledge Village. The facility provides medical services to populations living and working in Jumeirah, Dubai Internet City, Dubai Media City, Dubai Knowledge Village, Jebel Ali, Umm Suqueim and the Gardens area.

The hospital's sense of service extends far beyond direct medical care and so Welcare has developed a substantial community outreach program. Included in this program are the Cardiac Surgery initiatives and cooperation with Emirates World Heart, various Community Outreach Programs and breast cancer awareness and screening activities during Breast Cancer Awareness Month.

Welcare also serves the broader medical community by hosting twice monthly the Learning Circle, a continuing medical education lecture series. Attended by general practitioners and doctors from hospitals in both the public and private sectors, the Learning Circle brings local Welcare and international experts to talk on a range of topics. The Learning Circles serve as a unique opportunity for international specialists and Welcare practitioners to share their expertise and update peers on latest clinical trends and best practices.

Welcare World Health Systems manages Welcare Hospital, Welcare Ambulatory Care Centre and Emirates Diagnostic Clinic. As well, Welcare World is developing several other facilities and initiatives, both within the UAE and regionally, including the 210- bed City Hospital in Dubai Healthcare City.

Professional Profile of Mr. Vidur Kaushik

Mr. Kaushik has over 28 years experience in some of the best organizations in India like ICI Paints, Vam Organic Chemicals and SRL Ranbaxy. Prior to joining WWHS he was CEO of SRL Ranbaxy-India

Mr. Kaushik has extensive experience in creating, guiding and managing world class business and is an expert in Business Re- engineering, Setting up new ventures, Business turnaround, Creating & managing brand equity in developed markets and developing & managing anarchic developing markets.

He has the credit of taking over SRL Ranbaxy and creating South East Largest Medical Laboratory Reference Lab system , servicing over 360 towns in India, the UAE and UK; in addition, for SRL, he also guided and created a World Class Clinical Trials business, which includes a 80 bed Clinical Pharmacology unit and phase 1 to phase 4, study capability for pharmaceutical companies.

SRL besides being a highly profitable institution meets all international Quality bench marks equivalent to the Mayo Clinic or Quest Labs, USA. He had similarly turned around a loss making adhesive business (Jubilant Organysis Limited) into a profitable division. Prior to this he spent over 17 years with ICI, and managed their paints business in India, with secondments to the UK, Australia and South East Asia.

Academically he possesses a Masters degree in English Literature from University of Delhi and has attended training programs at Cranfield School of Management and various workshops in France, Australia, Hong-Kong, Sri-Lanka and India. While at ICI he was also responsible for outlining and creating a uniform Marketing Planning/ Strategy process for Paints Business, used Internationally.

Mr Kaushik, during his university, was a freelance broadcaster, a commentator for cricket, hockey, football and badminton at National and Test level matches. He also read the news, was a DJ, did special features and has interviewed prominent national and international personalities including Prime Ministers. His other interests are golf, squash, trekking, cooking, music and writing.

2006 Al Bawaba (www.albawaba.com)

Source: Al Bawaba

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