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Harvard Pilgrim Health Care Renews Contract With HealthTrio; No. 1 Health Plan in America Continues to Receive High Value From HealthTrio Connect's Portals By Signing a Multi-Year Contract Renewal

Posted on: Friday, 3 March 2006, 09:01 CST

HealthTrio and Harvard Pilgrim Health Care announced today that Harvard Pilgrim has signed a multi-year contract renewal for use of HealthTrio connect(TM). Under the terms of the contract, HealthTrio will provide HealthTrio connect provider and member portals, along with interactive health management tools. Providers quickly receive clinical and financial information at their fingertips when they need it, and handle transactions online at lower cost. Interactive tools, such as an online health risk appraisal, enable members to evaluate health risks, better coordinate the care they receive, and access their medical and medication histories.

Harvard Pilgrim is ranked by U.S. News & World Report and the National Committee for Quality Assurance (NCQA) as the No. 1 health plan in America for member satisfaction and quality of care, and is a leader in providing the most innovative, customer-friendly online tools.

"Harvard Pilgrim is committed to providing the most innovative and efficient online health management resources to our members, providers, brokers and employers," said Charles D. Baker, President and CEO of Harvard Pilgrim Health Care. "HealthTrio's portal technology has made transactions easier for our members and providers, and is helping to support our push for greater transparency around health care cost and quality."

In 2001, Harvard Pilgrim implemented HealthTrio connect's provider portal as a cost-effective method of handling administrative transactions with physicians and hospitals quickly and accurately via the Internet. Harvard Pilgrim has increased service volumes and lowered costs through reduced call center volume and claims clearing house fees, and enabled providers to experience the benefits of efficient data management and exchange. Providers have on-line access to member eligibility, referrals and authorizations, claims status and more, resulting in higher provider satisfaction.

In addition to offering the HealthTrio connect provider portal, Harvard Pilgrim began offering the HealthTrio connect member portal in 2003, branded as HPHConnect, which provides members with easy access to benefit coverage information, their medication profile and claims information, and helps members manage their health care needs quickly and conveniently. The member portal also delivers information to compare hospitals, prepare for procedures and participate in health improvement programs.

"HealthTrio is proud to serve Harvard Pilgrim Health Care, one of the most respected health plans in the country," said Malik M. Hasan, M.D., President and CEO of HealthTrio. "The renewal of the contract confirms that HealthTrio delivers on our promise of superior e-health technology."

About HealthTrio

HealthTrio is a leading provider of e-health applications and core business systems for organizations that manage care. Software applications include HealthTrio connect(TM), patent pending, a rapidly installed Internet-based communication platform that enables real-time, HIPAA-compliant interactions between health plans, providers, members/patients, employers and brokers. HealthTrio connect provides managed care organizations with an opportunity to engage consumers with health management tools and services. Once members are engaged and make the commitment to accepting responsibility for their personal health, the managed care organization provides them with online access to health management tools, including a personal health record (PHR) while offering providers an electronic health record (EHR). Together, these create the unique HealthTrio Individual Health Record (IHR). The company's comprehensive product offering also includes HealthTrio xpress(TM), patent pending, a core administrative solution that simplifies the administration of benefit structures, including Consumer Directed Health initiatives. These tools allow health plans to reduce health care costs while improving the health of their member population. Both products can be implemented as stand-alone applications or together as a total solution. For more information call 877-571-1988 or visit www.healthtrio.com.

About Harvard Pilgrim Health Care

Harvard Pilgrim Health Care is a not-for-profit health plan with 910,000 members, and a network of more than 22,000 doctors and 130 hospitals, offering a variety of benefit options and funding arrangements in Massachusetts, New Hampshire and Maine. Harvard Pilgrim provides innovative approaches to health improvement and disease management, unique online tools that speed and simplify key transactions for providers, and personalized health support at www.harvardpilgrim.org.

Harvard Pilgrim is the No. 1 health plan in America, according to a joint ranking by U.S. News & World Report and the National Committee for Quality Assurance (NCQA)(a). The Oct. 10, 2005 edition of U.S. News & World Report ranks, for the first time, the nation's best health plans, and determined that Harvard Pilgrim leads the country for member satisfaction and quality of care. J.D. Power and Associates has also recognized Harvard Pilgrim as a Distinguished Health Plan for providing "An Outstanding Member Experience" to its HMO members in Massachusetts, New Hampshire and Maine. The PPO plan offered by Harvard Pilgrim in Massachusetts has been recognized for its commitment to excellence by the J.D. Power and Associates Distinguished Health Plan Program.(SM)

(a) The source for this data is Quality Compass(R) 2005 and is used with the permission of the National Committee for Quality Assurance (NCQA). Quality Compass is a registered trademark of NCQA. NCQA is a private, non-profit organization dedicated to improving health care quality. "America's Best Health Plans 2005" is a trademark of U.S. News & World Report.

Source: Business Wire

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