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CIMCO Communications Partners With Northwestern Memorial Hospital to Deliver Centrex Support for 10,000 Phone Lines

Posted on: Tuesday, 11 April 2006, 12:00 CDT

CIMCO Communications, an integrated data and voice provider serving businesses that have mission critical communications needs, today announced its agreement with Northwestern Memorial Hospital to support its Centrex services. This agreement means that CIMCO will manage the Centrex phone system support for more than 10,000 phones around the hospital's campus.

Northwestern Memorial Hospital in Chicago is one of the country's premier academic medical centers with a reputation for delivering high quality care. The state-of-the-art facility houses more than seven hundred patient beds and employs nearly six thousand people.

"The hospital's voice and phone services play a critical role in making the facility operate efficiently on a daily basis," said Chuck Colander, Director of Technology Management at Northwestern Memorial Hospital. "In selecting a vendor to manage the hospital's communications technology, it is imperative that they understand our needs, and have demonstrated experience in healthcare settings."

As part of the partnership, CIMCO provides the hospital with support for service requests. The partnership also has provided for round the clock, on-site program management and help desk support for the hospital's Centrex services. CIMCO customized their billing and work order management systems to better suit Northwestern Memorial's internal and external requirements.

"During a very thorough evaluation by Northwestern Memorial, we conducted a comprehensive feasibility analysis to better understand the needs and requirements of the hospital, assembled the best team to address those specific needs and delivered a complete program," said Bill Capraro, CIMCO CEO. "We are committed to giving Northwestern Memorial the highest level of program management and personal care."

CIMCO worked closely with the hospital and other vendors familiar with the facility to ensure a smooth and seamless transition. Working diligently during the sixty days prior to going live and strategically selecting the team to work on-site minimized the impact on the staff of Northwestern Memorial

The relationship between CIMCO and Northwestern Memorial recently expanded to include providing Internet Services, which is another critical element to the hospital's day-to-day operations. "We are pleased to play an essential role in the success of Northwestern Memorial by providing services that allow the hospital to provide the highest level of care to its patients," said Bill Capraro.

About Northwestern Memorial Hospital

Northwestern Memorial Hospital is one of the country's premier academic medical centers and is the primary teaching hospital of Northwestern University's Feinberg School of Medicine. Northwestern Memorial and its Prentice Women's Hospital and Stone Institute of Psychiatry have 744 beds and more than 1,400 affiliated physicians and 5,000 employees. Providing state-of-the-art care, Northwestern Memorial is recognized for its outstanding clinical and surgical advancements in such areas as cardiothoracic and vascular care, gastroenterology, neurology and neurosurgery, oncology, organ and bone marrow transplantation and women's health.

Northwestern Memorial was the sole recipient of the prestigious 2005 National Quality Health Care Award and eight of its medical specialties are listed in this year's U.S. News & World Report's issue of "America's Best Hospitals." The hospital also has been cited as one of the "100 Best Companies for Working Mothers" by Working Mother magazine six consecutive years and has been chosen by Chicago-area consumers for more than a decade as their "most preferred hospital" in National Research Corporation's annual survey.

About CIMCO Communications

CIMCO Communications has been providing integrated communication services to businesses in the Chicago area for 20 years. CIMCO combines its scalable, stable data and voice infrastructure with technologically diverse expertise to provide a broad suite of products and services. Customers experience the passion for extraordinary service in the responsible, knowledgeable and person-to-person way CIMCO meets their needs. For more information, see www.cimco.net.

Source: Business Wire

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