Wilson Health Information Finds Rite Aid Health Solutions the Top Rated PBM in Customer Satisfaction
Posted on: Tuesday, 5 September 2006, 15:00 CDT
NEW HOPE, Pa., Sept. 5 /PRNewswire/ -- Wilson Health Information announced results from the 2006 WilsonRx(R) Survey which identifies Rite Aid Health Solutions, Inc. as the top rated Pharmacy Benefit Management (PBM) plan. Rite Aid Health Solutions members were also most satisfied with 13 of 17 pharmacy benefit issues. Medco earned highest marks for satisfaction with web site services.
The WilsonRx(R) Pharmacy Benefit Satisfaction Report is based upon consumer surveys sent to 68,721 consumers across the U.S. Overall, 32,237 responses were received, of whom 26,343 (82%) report having prescription drug coverage. Medco is the most popular PBM, followed by Caremark and Express Scripts. PBMs evaluated in the study include AdvantraRx, Aetna, Caremark, Catalyst Rx, Express Scripts, Health Net, Humana, Medco, PharmaCare/EHS, Prescription Solutions/PacifiCare, RegenceRx, Rite Aid Health Solutions, RxPRIME, UnitedHealthcare, Walgreens Health Initiatives, and WellPoint.
"Overall PBM satisfaction increased among all respondents for the second consecutive year. However, while nine out of ten PBM members are satisfied with their plan overall and fewer than one in three are highly satisfied, it is not sufficient for members to be satisfied," said Jim Wilson, President of Wilson Health Information. "Plans must strive for their members to be highly satisfied. For example, members who are 'highly satisfied' with their PBM are more than four times as likely to be 'highly satisfied' with their health plan, compared to those who are not 'highly satisfied' with their PBM."
The most important pharmacy benefit issues are the ability to get the prescribed medication expected, out-of-pocket costs for prescription drugs, and the ease and ability of getting prescriptions filled and refilled. Of note, out-of-pocket costs for prescriptions, the second most important issue, is the issue with which respondents are most dissatisfied.
Wilson Health Information, LLC, an independent, privately owned healthcare consumer Research Company providing unique insight into healthcare satisfaction issues. Visit http://www.wilsonrx.com/ for more information or a complete list of winners or contact Aubrey McWatt at (416) 499-5103.
THIS MATERIAL MAY NOT BE USED FOR PROMOTIONAL PURPOSES WITHOUT EXPRESS WRITTEN PERMISSION FROM WILSON HEALTH INFORMATION, LLC.
Wilson Health Information, LLC
CONTACT: Jim Wilson, Wilson Health Information, LLC, +1-215-499-9844,jim@wilsonrx.com
Web site: http://www.wilsonrx.com/
Source: PRNewswire
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