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Consumer-Driven Healthcare Challenging the Traditional Roles of Providers and Payers

Posted on: Wednesday, 27 September 2006, 09:01 CDT

Research and Markets (http://www.researchandmarkets.com/reports/c42705)

has announced the addition of Datamonitor's new report: The Changing

Role of Consumers in Healthcare (Market Focus) to their offering.

An analysis of the industry factors contributing to the consumer-driven

healthcare environment.

Scope of this title:

Builds on ongoing primary research with healthcare organizations,

physicians, consumers

Identifies the key forces driving the adoption of consumer-driven

healthcare

Analyzes the challenges that providers and payers face in this

shifting environment

Predicts how adoption of consumer-driven healthcare will change the

roles of stakeholders

Highlights of this title:

Patients are becoming active consumers of healthcare globally

Consumer-driven healthcare challenges the traditional roles of providers

and payers

Healthcare organizations are implementing or leveraging different

technologies to address challenges

Reasons to order your copy:

Understand the factors influencing technology decision-making

Shape positioning to meet pain points in the healthcare industry

Align product messaging with industry needs

OUR VIEW

CATALYST

SUMMARY

METHODOLOGY

ANALYSIS

Patients are becoming active consumers of healthcare globally

Defining consumerism and consumer-driven healthcare

Escalating out-of-pocket expenses are creating demanding consumers

The Internet is changing consumer behavior and influences their

decision-making

Accessing health information online is becoming increasingly mainstream

The Internet is evolving into an interactive tool for managing healthcare

Online tools are exerting influence over consumers'

interactions with their physicians

Governments encourage their population to participate in consumer-driven

healthcare initiatives

Consumer-directed healthcare challenges the traditional roles of

providers and payers

Healthcare organizations are feeling the heat of consumer-driven

healthcare right now

Challenges for providers and payers are more cultural rather than

technological

Collaboration across different stakeholders will be key in

consumer-driven healthcare

Providers and payers must apply lessons learned from the banking and

retail industries

Healthcare organizations are implementing different technologies to

address challenges

Personal health records are a top priority for providers within the

consumer-driven marketplace

But investing in technology such as a PHR is primarily a business

decision

Linking financial systems and services to clinical systems such as a PHR

will be the norm

ACTIONS

Being innovative and flexible may be the best way to help your customers

Focus on service offerings and ongoing customer support

Align yourself with the pain points

Consumerism is a global phenomenon with separate local implications

Definitions

Extended methodology

Our ongoing primary research efforts

External secondary research and sources

Further reading

Ask the analyst

List of Figures

Figure 1: Out-of-pocket expenses continue to increase

Figure 2: Consumers increasingly turn to online sources for

health-related information

Figure 3: Online tools are exerting influence over consumers

interactions with their physicians

Figure 4: Collaboration with payers and catering to consumer demands

challenges the cultural and core business processes of healthcare

organizations across geographic markets

Figure 5: Providers plan to address some of their challenges by

implementing IT projects such as personal health records (PHRs)

For more information visit http://www.researchandmarkets.com/reports/c42705

Source: Datamonitor

Source: Business Wire

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