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Beaumont Hospitals Contracts With Best Upon Request for Concierge Services

Posted on: Wednesday, 15 November 2006, 09:01 CST

Employees at Beaumont Hospitals now have access to an on-site concierge service provided by Cincinnati-based Best Upon Request. Beaumont considers maintaining a high level of employee and patient-satisfaction, as well as enriching a person's quality of life, a critical component to being employer of choice and a leader in patient-focused care.

All 15,000 employees, patients, and guests of Beaumont can contact the concierge for such things as home based help, dry-cleaning, car services, film developing, gift buying, grocery shopping, running to the post office, event planning, or information research to name a few. "It is a sound business investment," states Ron Lilek, vp of human resources. "It's all about our ability to provide outstanding service to our patients and to our employees. We want to create memories, build relationships and care for people. As someone once said, 'we do not remember days, we remember moments in our lives'."

About Beaumont Hospitals

Beaumont Hospitals system consists of two hospital locations in southeast Michigan. A 1,061-bed facility, Beaumont Hospital, Royal Oaks serves as the main hospital, which provides a full range of diagnostic and treatment services. Beaumont Hospital, Troy, a 296-bed community hospital, serves as a teaching site for their Family Medicine Residency. Advanced facilities and technology combine with expert and compassionate care to treat adults and children of all ages.

Beaumont's Royal Oak location is recognized as one of U.S. News & World Report magazine's "Top 100 Hospitals" in ten medical specialties, while the Troy location is listed in two.

About Best Upon Request

A Minority Business Enterprise established in 1989, Best Upon Request received the 2005 Small Business Excellence Award and was a 2006 finalist for the Better Business Bureau's Torch Award, recognizing marketplace ethics. Best Upon Request is a national "Quality-of-Life" firm offering concierge services as an innovative approach to holistic, patient-focused care, as well as a viable and highly utilized employee benefit. Best Upon Request's clients view concierge services as a critically advantageous component to being Employer of Choice and increasing patient satisfaction. www.bestuponrequest.com.

Source: Business Wire

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