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East Cooper Regional Medical Center Named Distinguished Hospital By J.D. Power and Associates for Second Consecutive Year for Providing an Outstanding Patient Experience

Posted on: Tuesday, 28 November 2006, 09:01 CST

WESTLAKE VILLAGE, Calif., Nov. 28 /PRNewswire/ -- East Cooper Regional Medical Center in Mount Pleasant, S.C., has been recognized for a second consecutive year for service excellence under the J.D. Power and Associates Distinguished Hospital Program(SM). This distinction acknowledges a strong commitment by East Cooper Regional Medical Center to provide an outstanding patient experience. East Cooper has served the Mount Pleasant area since 1986 and is owned by Tenet Healthcare.

(Logo: http://www.newscom.com/cgi-bin/prnh/20050527/LAF028LOGO-a )

"Because patients place a high value on the service aspects of their hospital stay, providing patients with a consistent, positive experience is as important to hospitals as it is to any other service industry," said David Stefan, executive director of the healthcare division of J.D. Power and Associates.

The service excellence distinction was determined by surveying a random sample of recently discharged patients from East Cooper on their perceptions of their hospital stay and comparing the results to the national benchmark established by the annual J.D. Power and Associates National Hospital Service Performance Study(SM).

The telephone-based research conducted among East Cooper Regional Medical Center patients focuses on the five key drivers of patient satisfaction with their overall hospital experience. These drivers, which were identified in the national study, include: dignity and respect; speed and efficiency; comfort; information and communication; and emotional support.

"This is a wonderful affirmation of the hard work and dedication of our medical staff and hospital employees," said Andrea Wozniak, chief executive officer of East Cooper. "The best thing about this prestigious recognition is that it is based on what our patients say about us, and our patients matter the most."

East Cooper Regional Medical Center exceeded the national benchmark study score for overall patient satisfaction by a significant margin. The hospital performed particularly well compared to the national study with respect to the emotional support the staff provided to their patients. The hospital received notably high ratings in this area on the hospital personnel's compassion and the hospital personnel's treatment of family and friends.

East Cooper also performed well relative to the national study in the speed and efficiency with which it provided care to patients, especially regarding the discharge process and the nurses' promptness in responding to the call button.

Additionally, patients were asked to rate their level of trust and confidence in the hospitals after their most recent stay. Among East Cooper patients, 62 percent indicate they have more or much more trust and confidence in the hospital. Furthermore, East Cooper patients are more likely to experience increased trust and confidence in their hospital because of their experience, as compared to the national average.

Non-government, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition. Distinction is valid for one year, after which the hospital may reapply for this recognition.

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About The McGraw-Hill Companies

Founded in 1888, The McGraw-Hill Companies is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor's, McGraw-Hill Education, BusinessWeek and J.D. Power and Associates. The Corporation has more than 290 offices in 38 countries. Sales in 2005 were $6.0 billion. Additional information is available at http://www.mcgraw-hill.com/.

Media Relations Contacts: John Tews Syvetril Perryman J.D. Power and Associates J.D. Power and Associates Troy, Mich. Westlake Village, Calif. (248) 312-4119 (805) 418-8103 john.tews@jdpa.com syvetril.perryman@jdpa.com Pam Tucker Director, Marketing/Public Relations East Cooper Regional Medical Center Mt. Pleasant, SC (843) 881-4345 pam.tucker@tenethealth.com

No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. http://www.jdpower.com/

Photo: NewsCom: http://www.newscom.com/cgi-bin/prnh/20050527/LAF028LOGO-aPRN Photo Desk, photodesk@prnewswire.com

J.D. Power and Associates

CONTACT: John Tews, +1-248-312-4119, john.tews@jdpa.com, or SyvetrilPerryman, +1-805-418-8103, syvetril.perryman@jdpa.com, both of J.D. Power andAssociates; or Pam Tucker, Director, Marketing/Public Relations of East CooperRegional Medical Center, +1-843-881-4345, pam.tucker@tenethealth.com

Web site: http://www.mcgraw-hill.com/

Web site: http://www.jdpower.com/

Source: PRNewswire

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