Leverage Life Provides Concierge Services at St. Helena Hospital in St. Helena, California
Posted on: Tuesday, 23 January 2007, 09:01 CST
PLEASANTON, Calif., Jan. 23 /PRNewswire/ -- In a 2005 survey on the Top Issues Confronting Hospitals, 85% of hospitals reported a shortage of registered nurses. By reducing nursing staff turnover from 14% to 9%, a study conducted by HealthLeaders in April 2006 showed that more than $2 million in replacement costs could be saved.
St. Helena Hospital has implemented Concierge services at their St. Helena and Vallejo campuses to address these concerns and reduce nursing staff turnover. When using the service, employees can request assistance with: locating tickets; making travel arrangements; making restaurant reservations; finding home and car repair resources; researching child, elder, and pet care assistance; and arranging various other discounted and on-site services (e.g., theme park ticket, retail, florist and gift discounts, and car washing, dry cleaning, and errand running).
"The concierge program has become an integral part of our culture of a complete employee experience," said Mark Fowler, St. Helena's Executive Director. "The program fits nicely with our employee demographics and geographic location so that we can provide the 'best of the best' for our clientele. The decision to implement it was a no-brainer."
Large health care organizations commonly offer Concierge services as a benefit because they appeal to a broad range of employees and are a cost- effective way to attract and retain employees. However, this offering in a smaller health care organization, such as St. Helena Hospital, is a progressive concept.
"Innovative benefits, like Leverage Life's Concierge and Work/Life services, are critical to employers who want to reduce employee stress and improve productivity," responded Cathy Leibow, Vice President of Leverage Life. "St. Helena has been very supportive and continues to communicate the Concierge programs that are available to their employees. As a result, employee awareness is high and feedback is extraordinary."
St. Helena Hospital
Located two miles north of the town of St. Helena in the Napa Valley, St. Helena Hospital is a 181-bed, full-service community hospital offering the latest in state-of-the-art medical, surgical, and diagnostic services. It serves as a regional center for cardiac services, outpatient surgery, obstetrics, occupational medicine, pain rehabilitation, plastic and reconstructive surgery, pulmonary rehabilitation, sleep disorders, home care services, and women's services. A comprehensive range of acute care, behavioral health and wellness programs draw patients from the San Francisco Bay Area and beyond. Learn more about St. Helena: http://www.sthelenahospital.org/.
Leverage Life
Leverage Life provides a full range of Concierge and Work/Life services through various delivery options including telephonic, online, and on-site. The services -- nationwide and available 24/7 -- are an ideal enhancement to your current loyalty, recruitment, retention, and productivity programs. Leverage Life takes pride in their technological expertise, exemplary customer service, and customization capabilities. Leverage Life's parent company, O/E Learning, is a well-established training and performance improvement company that can assist you with a communication and training plan for your new Concierge or Work/Life services program. Learn more about Leverage Life: http://www.leverage-life.com/.
For more information, contact: Mark Fowler St. Helena Hospital 707-963-3611 fowlermd@ah.org Cathy Leibow Leverage Life 800-777-3319 cleibow@leverage-life.com
This release was issued through eReleases(TM). For more information, visit http://www.ereleases.com/.
O/E Learning, Inc.
CONTACT: Mark Fowler of St. Helena Hospital, +1-707-963-3611, orfowlermd@ah.org; or Cathy Leibow of Leverage Life, +1-800-777-3319, orcleibow@leverage-life.com
Web site: http://www.sthelenahospital.org/http://www.leverage-life.com/
Source: PRNewswire
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