NetworkOmni and 911 Cares Announce RESCUE Award Program for Emergency Call Takers and Interpreters
NetworkOmni Multilingual Communications (NetworkOmni), a leading provider of oral interpretation, written translation, and language communication solutions, and 911 Cares, a non-profit organization dedicated to supporting emergency communications heroes, today announced the NetworkOmni RESCUE Award, a first-of-its-kind recognition program for emergency call center dispatchers and telephone interpreters.
Through the program, both organizations will provide national recognition to public safety call takers and interpreters who demonstrate excellence in assisting foreign-born and non-English speaking citizens who need emergency assistance.
“Emergency call takers and telephone interpreters play a vital role in the nation’s safety and security,” said George Ulmer, CEO, NetworkOmni. “We witness the heroic work of call takers and interpreters on a daily basis. Through the RESCUE Award program, our goal is to commend these individuals in the presence of their peers and the public at large.”
NetworkOmni and 911 Cares will officially launch the program today at the annual meeting of the California chapter of the National Emergency Number Association (NENA). Emergency call centers that currently use NetworkOmni interpreting services are automatically enrolled in the program. NetworkOmni quality assurance and cultural competence specialists will collaborate with trainers from 911 Cares’ sister organization, Public Safety Training Consultants, to review calls with outstanding performance from emergency communications workers and interpreters. If the call is selected, the organization and dispatcher in question will be notified, and an award certificate will be issued.
“9-1-1 is a service that can be easily taken for granted, so the heroes who keep callers safe while facilitating emergency communications too often go unnoticed,” said Kevin Willett, Founder, 9-1-1 Cares. “We are excited about offering this program with NetworkOmni to help show our appreciation to these public safety professionals and give them greater recognition.”
On an annual basis, NetworkOmni and 9-1-1 Cares will also select an annual RESCUE award winner. The recipient will receive a special award that will be presented at the annual conference of the National Emergency Number Association (NENA).
About NetworkOmni Multilingual Communications
NetworkOmni, headquartered in Westlake Village, California, is an industry-leading language services provider. With a network of highly screened, certified, and skilled language professionals, NetworkOmni provides solutions for a range of global industries, including financial services, insurance, legal, health care, technology, hospitality, emergency 911, and state and federal agencies. The company is one of the largest providers of telephone interpretation services worldwide. In addition to delivering on-demand telephone interpretation in 150 languages, NetworkOmni offers document, web and multimedia translation, as well as on-site interpreters, language proficiency testing, cultural competence training, and monitoring services. NetworkOmni maintains operations in the United States, Canada and Latin America. For additional information, visit www.networkomni.com.
About 911 Cares
911 Cares, based out of Redwood City, California is a non-profit organization dedicated to public education, appreciation and support for emergency communications professionals. 911 Cares offers no-cost emotional support through stress debriefings and other programs for emergency communicators during difficult times or events. 911 Cares collected and shipped more than 250,000 pounds of relief supplies to 9-1-1 centers to the gulf coast 9-1-1 centers after the hurricanes of 2005. 911 Cares and its sister organization, Public Safety Training Consultants, provide both quality training and support to America’s true first responders, the 9-1-1 emergency call center professionals. For additional information about 911 CARES, visit www.pstc911.com and www.911cares.com.