• E-mail
• Print
• Comment
• Font Size
• Digg
• del.icio.us
• Discuss article

National Research Corporation Names Top Health Plans

Posted on: Thursday, 15 February 2007, 12:00 CST

National Research Corporation (NRC) is pleased to publicly recognize the nation's top health plans as 2006/07 Customer Care Award winners. The award identifies health plans which members have rated as having the highest member satisfaction across multiple customer care metrics.

NRC Chief Executive Officer Michael D. Hays said winners are determined by member satisfaction assessed in the company's annual NRC Healthcare Market Guide® study. Of the health plans named by consumers in the study, the winning plans rank highest in their state. The 2006/07 NRC Healthcare Market Guide study surveyed over 200,000 households representing 400,000 covered lives in the contiguous 48 states and the District of Columbia.

"Consumers continue to pay more of their premiums and are therefore becoming more involved in the health plan decision process," Hays said. "As more healthcare quality information is made publicly available, we expect this trend of consumer involvement to increase. These organizations are selected for the Customer Care Award by the members they serve. We are pleased to honor these plans for their dedication to superior customer service in the eyes of their members."

The 2006/07 Healthcare Market Guide is the nation's largest and most comprehensive study of its kind. No other study used to measure health plan performance contains more consumer responses than NRC's study. The study has a margin of error of + or -- 0.2 percent at a national level.

National Research Corporation (NASDAQ:NRCI) is an industry leader, with more than two decades of experience in healthcare performance measurement and improvement. For more information, visit http://payersolutions.nationalresearch.com.

Source: Business Wire

More News in this Category