J.D. Power and Associates Reports: Carolinas Medical Center-Pineville and Carolinas Medical Center-University Recognized for Providing an Outstanding Maternity Experience
WESTLAKE VILLAGE, Calif., April 25 /PRNewswire/ — Carolinas Medical Center-University (CMC-University), a 130-bed hospital, and Carolinas Medical Center-Pineville (CMC-Pineville), a 109-bed hospital, in Charlotte and Pineville, N.C., have been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program(SM). This distinction acknowledges a strong commitment by Carolinas Medical Center-Pineville and Carolinas Medical Center-University to provide an “Outstanding Patient Experience” for its maternity services. These hospitals, part of Carolinas HealthCare System, join sister hospital, Carolinas Medical Center, which received this distinction in December 2006.
The service excellence distinction was determined by surveying recently discharged patients from each hospital on their perceptions of their maternity visit and comparing the results to the national benchmark established by the annual J.D. Power and Associates National Hospital Service Performance Study (SM).
The telephone-based research conducted among Carolinas Medical Center-Pineville and Carolinas Medical Center-University patients focuses on the five key drivers of patient satisfaction with their overall hospital experience. These drivers, which were identified in the national study, include: dignity and respect; speed and efficiency; comfort; information and communication; and emotional support.
“Based on the rigorous standards of our national hospital service performance research, only 20 percent of the hospitals in the nation will be qualified to achieve this distinction,” said David Stefan, executive director of the healthcare division of J.D. Power and Associates. “Carolinas Medical Center-Pineville and Carolinas Medical Center-University are among an elite class of hospitals.”
Carolinas Medical Center-Pineville exceeded the national benchmark target study score for overall maternity patient satisfaction by a significant margin. The hospital performed well compared to the national study with respect to the comfort of their facilities. The hospital received high ratings in this area relative to the national study on the comfort of the room and on the concern for continued recovery and well-being.
CMC-Pineville also performed well relative to the national study regarding the levels of speed and efficiency they exhibited toward their patients, especially on the availability of the doctor and the nurses’ performance of regular duties.
Additionally, patients were asked to rate their level of trust and confidence in the hospital after their most recent stay. Among CMC-Pineville patients, 38 percent indicate they have much more trust and confidence in the hospital after their most recent stay: This is higher than the national average of slightly less than 22 percent.
Carolinas Medical Center-University exceeded the national benchmark target study score for overall maternity patient satisfaction. The hospital performed well compared to the national study with respect to the information and communication given to them. The hospital received high ratings in this area relative to the national study on the clear explanation of the procedure and on the explanation of how to manage their care after leaving.
CMC-University also performed well relative to the national study regarding the levels of emotional support they exhibited toward their patients, especially on the confidence and trust in the tests and treatments personnel and the compassion for the serious impact of health problems.
Additionally, patients were asked to rate their level of trust and confidence in the hospital after their most recent stay. Among CMC-University patients, 33 percent indicate they have much more trust and confidence in the hospital after their most recent stay: This is higher than the national average of slightly less than 22 percent.
Non-government, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, emergency department, outpatient, maternity and cardiology services. Distinction is valid for one year, after which the hospital may reapply for this recognition.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies:
Founded in 1888, The McGraw-Hill Companies is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor’s, McGraw-Hill Education, BusinessWeek and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries. Sales in 2006 were $6.3 billion. Additional information is available at http://www.mcgraw-hill.com/.
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