The Salvation Army implements Tools4everâ€™s UMRA solution
The Salvation Army has a more efficient user provisioning process and is ready for audit requirements with Tools4everÃ¢s User Management Resource Administrator.
Tewkesbury, UK (PRWEB) November 24, 2011
Tools4ever, Ltd, a market leader in Identity and Access Management solutions, is pleased to announce that The Salvation Army , one of the UKÃ¢s most prominent charities with approx. 2500 staff and volunteers, 1500 core offices and 18 Divisions throughout the UK and Ireland, has recently tasked Tools4ever with tackling their user management issues.
Ã¢Å“We were experiencing 1,000 calls a month to our helpdesk for user account related changes. Any change requests would need to be confirmed via fax, resulting in a large paper trail which was impossible to audit. The faxes often contained errors and omissions, adding to the workload placed on our helpdesk. As we run two core systems, 90% of the work needed to be duplicatedÃ¢ explained Christian Cundall, Head of Messaging Services.
Tools4everÃ¢s UMRA solution has helped to eradicate these issues and has contributed to increasing productivity and efficiency amongst the helpdesk and end-users as well as improving network security. Christian Cundall praised the Tools4ever solution, Ã¢Å“UMRA has without any doubt been a success and comes highly recommended.Ã¢
Robert Doswell, Managing Director of Tools4ever, Ltd, commented Ã¢Å“We are really pleased to have an organisation such as The Salvation Army as a client, they are a welcome addition to our diverse clientele, demonstrating how our products can offer Identity and Access Management solutions to a wide and varied range of industry sectors.Ã¢
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Tools4ever distinguishes itself with a no-nonsense approach and a low Total Cost of Ownership. In contrast to comparable Identity & Access Management solutions, Tools4ever provides a complete solution in several days rather than weeks or months. Partly thanks to this approach, Tools4ever is the undisputed Identity & Access Management market leader, with more than one million managed user accounts.
Tools4ever supplies a variety of software products and integrated consultancy services involving Identity Management, such as User Provisioning, RBAC, Password Management, SSO and Access Management. For more information, please visit http://www.tools4ever.com.
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