September 24, 2008

Environment Agency Selects ClickSoftware for Optimized Mobile Workforce Management

BURLINGTON, Massachusetts, September 24 /PRNewswire-FirstCall/ -- ClickSoftware Technologies Ltd. (NasdaqCM: CKSW), the leading provider of mobile workforce management and service optimization solutions, today announced that they have entered into a strategic partnership with the Environment Agency, a public body protecting the environment in England and Wales. The Environment Agency will use ClickSoftware's ServiceOptimization Suite to manage their mobile workforce who are responsible for monitoring water quality and levels throughout the region. The initial order will support a few hundred people out of a workforce of several thousand that operate in the field.

The Environment Agency chose ClickSchedule to replace a manual scheduling system. The previous system allowed technicians scattered across multiple territories to make their own schedules for conducting a variety of samples in rivers, streams, lakes, tidal estuaries and beaches during the day.

"As an organization that aims to live up to the highest possible standards in our dealings with all our customers, we are continuously looking at ways in which we can improve our processes," said Jeremy Frost, Operations Development Executive at Environment Agency. "We are confident that our partnership with ClickSoftware will enable us to improve our mobile workforce management process through automation and consistent decision making. The combination of optimized scheduling and mobility will help us to increase the volume of environmental testing being performed each year as well as reducing our carbon footprint through the elimination of unnecessary travel."

The Environment Agency will integrate ClickSchedule, ClickMobile and ClickAnalyze into its enterprise resource planning (ERP) system enabling real-time decision support and optimization. ClickSchedule will automatically schedule technicians days in advance, playing a part in reducing the carbon foot print by reducing unnecessary journeys.

ClickMobile will deliver updated scheduling information and instructions, including the type of samples to take at each site. Technicians will use it to record the bar code for each sample they take to ensure accuracy. That information will go back to ClickSchedule and then to the Environment Agency's sample management systems, which give lab technicians the information they need when testing the samples. Any necessary repeat samples can be targeted and conducted at the best time within a broader schedule of activity rather than repeating unnecessary batch sampling. The tight integration between ClickMobile and ClickSchedule will ensure that when information is communicated from the field, such as tests taking longer than expected, ClickSchedule can automatically act upon this data to ensure that the schedule remains optimized.

ClickAnalyze will allow staff at the Environment Agency to create real time operational performance reports, monitor field force performance in real time, control service operations, including service level, sampling trends and times, associated costs and revenues. These reports can be produced by each stakeholder easily within minutes.

"We are proud to be partnering with the leading public body focused on protecting and improving the environment in England and Wales, said Professor Moshe BenBassat, CEO of ClickSoftware. "The Environment Agency processes thousands of samples a day to ensure high standards of water quality. Deploying workforce optimization technology will increase sampling efficiency and help play a part in reducing the carbon footprint of the organization."

About Environment Agency

The Environment Agency is the leading public body for protecting and improving the environment in England and Wales. With around 12,500 staff and a budget of just over GBP1 billion, it's our job to make sure that air, land and water are looked after by everyone in today's society, so that tomorrow's generations inherit a cleaner, healthier world., For more information visit

About ClickSoftware

ClickSoftware is the leading provider of mobile workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organization. From proactive customer demand forecasting and capacity planning to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organizations get the most out of their resources.

With over 100 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners - ClickSoftware is uniquely positioned to deliver superb business performance to any organization. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call +1-781-272-5903 or +1-888-438-3308, or visit

This press release contains express or implied forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. These forward-looking statements include, but are not limited to, those statements regarding future results of operations, visibility into future periods, growth and rates of growth, and expectations regarding future closing of contracts, receipt of orders, recognition of revenues and deferred revenues. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected. Achievement of these results by ClickSoftware may be affected by many factors, including, but not limited to, risks and uncertainties regarding the general economic outlook, the length of or changes in ClickSoftware's sales cycle, ClickSoftware's ability to close sales to potential customers in a timely manner and maintain or strengthen relationships with strategic partners, the timing of revenue recognition, foreign currency exchange rate fluctuations, and ClickSoftware's ability to maintain or increase its sales pipeline. The forward-looking statements contained in this press release are subject to other risks and uncertainties, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20F for the year ended December 31, 2007 and in subsequent filings with the Securities and Exchange Commission. Clicksoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.

   Contacts:    Joanna Giannotti                         Adam J. Rosen   ClickSoftware, Inc.                      +1-646-536-3865   +1-781-272-5903 x2235                    [email protected]   [email protected]  

ClickSoftware Technologies Ltd

CONTACT: Contacts: Joanna Giannotti, ClickSoftware, Inc.,+1-781-272-5903 x2235, [email protected]; Adam J. Rosen,+1-646-536-3865, [email protected]