This Databook Is A Detailed Information Resource Covering Current And Forecast Contact Centre Market Data
Posted on: Friday, 27 July 2007, 06:05 CDT
Research and Markets (http://www.researchandmarkets.com/reports/c64012) has announced the addition of "Contact Centre Market and Technologies Databook for EMEA" to their offering.
The databook is a detailed information resource covering current and forecast contact centre market data. The market is sized both in terms of agent positions and technology spending, and the data is segmented by vertical market, in-house/outsourced, size-band, type of technology, IP/TDM, and hosted/CPE.
Scope of this title:
All market forecasts are from 2005 to 2010 inclusive. All agent position and technology spending data is segmented by size-band and vertical market. Spending data for inbound routing hardware and software, outbound and workforce management.
Highlights of this title:
Overall domestic agent position growth is slowing or declining in North America and Western Europe. Technology and business changes - including IP telephony, virtualization, managed and hosted services, workforce optimization technologies, SME growth, and public sector spending are driving increased investment. Consequently technology spending will continue to rise, but learning exactly how to tap into it will be more critical than ever.
Reasons to order your copy:
Gain insight into key contact centre growth patterns. Understand evolving contact centre technology investment and adoption. Identify the fastest growing vertical markets for contact centre technology and services.
Contents:
OVERVIEW
AGENT POSITIONS
TECHNOLOGY SPENDING
List of Figures
List of Tables
For more information visit http://www.researchandmarkets.com/reports/c64012
Source: Datamonitor
Source: Business Wire
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