Edgewater Networks, Inc. Introduces VoIP Performance Reporting Tool for Managed Service Providers
Posted on: Tuesday, 31 July 2007, 12:03 CDT
Edgewater Networks, Inc. announced today the availability of EdgeView Reports, an advanced yet easy-to-use reporting tool that provides valuable VoIP performance information to network planners, operators, product managers, executive management teams and end-users. The EdgeView Reports server works in conjunction with the EdgeView VoIP support System and EdgeMarc Converged Networking Routers to provide unprecedented visibility into the performance of today's converged networks.
EdgeView Reports - Providing Answers
One of the most significant challenges facing today's managed service providers is delivering information on the performance of the service offering that enables the organization to continually improve VoIP services and grow the business. Executive management teams need to understand the quality level of the VoIP service offering overall, by region, by site and even by individual customer. Product managers are looking for audio quality performance statistics that can prove the value of the VoIP service to end-users and network operators require trending information that can pro-actively detect problems that negatively impact service quality.
EdgeView Reports is a tool that provides the information needed for continual improvement and management of VoIP services.
EdgeView Reports - Comprehensive Reporting Library
EdgeView Reports provides summary and detailed call quality performance metrics including total number of VoIP minutes, total number of calls, average Mean Opinion Scores (MOS), peak call utilization, below threshold crossing alerts and much more. Reports can be run for the entire network, regions, groups or customers and individual nodes with yearly, monthly and daily ranges. Report outputs include HTML formatted graphs and tables as well as .csv, .pdf or XML formats. Finally, EdgeView Reports can be configured to run reports at regularly scheduled intervals for trend analysis.
EdgeView Reports - Performance Dashboard
EdgeView Reports also provides real-time network performance statistics with a convenient dashboard view. Dashboard items include number of active calls, average MOS meter, top 5 sites with the highest number of below threshold quality alerts, top 5 worst MOS scores over the last 24 hours, top 5 calls with the worst MOS scores and much more.
"EdgeView Reports is a great addition to the Edgewater Networks product family. EdgeView Reports adds a system-wide view of the quality of application delivery. This information allows service providers to continuously improve their voice over IP (VoIP) services, resulting in increased customer satisfaction, reduced support costs and higher service renewal rates," said David G. Norman, CEO of Edgewater Networks, Inc.
EdgeView Reports is available immediately. To learn more about EdgeView Reports go to http://www.edgewaternetworks.com or contact Dave Martin at dmartin@edgewaternetworks.com or 408.351.7209. For sales inquiries please contact sales@edgewaternetworks.com or 408.351.7200.
About Edgewater Networks, Inc. - Converged Networking. Simplified.
Edgewater Networks develops networking and security products that ensure the secure and reliable delivery of IP based voice and video for service providers and enterprises. EdgeMarc routers provide a VoIP aware NAT/Firewall, with survivability and QoS. EdgeConnect PoE switches simplify administration and QoS, the EdgeView Reports Server provides visibility into VoIP network performance and the EdgeView VoIP Support System eases the setup, monitoring and management of VoIP endpoints.
Edgewater Networks' award-winning solution simplifies setup and management of converged networking applications and provides proven operational savings from the remote office to the core of the network.
For more information about Edgewater Networks, Inc. please visit the company's website at www.edgewaternetworks.com or contact Dave Martin at 408.351.7209.
Source: Business Wire
Related Articles
- Shenick's diversifEye and Anagran Boost Network Performance and Quality
- Edgewater Networks EdgeMarc(TM) Converged Network Routers for Enterprise Telephony Support Minacom's VoIP Service Quality Testing
- Apparent Networks Redefines Network Monitoring With Its Unique Performance-Centric System; AppCritical Customers Gain Real-Time, End-to-End View of Network Performance and Its Impact on Critical Applications
- BriteRain Selects VoX VoIP Services to Resell Through Master Agent Networks; Distribution Channel Represents More Than 150,000 Independent Sales Agents Worldwide
- Datagram Selects Internap Route Control Technology to Mitigate Network Performance Issues; FlowControl Platform Provides Real-Time Optimization for Multi-Homing Customers
- SureWest Broadband Selects Lucent Technologies Next Generation Solution for Residential VoIP Services
- ERF Wireless Inks Deal to Offer Nuvio VoIP Services Throughout Its Wireless Broadband Networks
- Veraz Networks and Sylantro Systems Supply Carriers With an End-to-End VoIP Services Solution for Next-Gen Networks
- SureWest Communications Selects General Bandwidth for Expansion of VoIP Service Solutions
- Penn Telecom Selects TeleGea VoIP Delivery Management Solution to Launch IP Centrex and Residential VoIP Services
 |
 |
User Comments (0)
RSS Feeds