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Wells Fargo Fixes Computer Problem

Posted on: Tuesday, 21 August 2007, 12:10 CDT

SAN FRANCISCO - Wells Fargo & Co. announced early Tuesday it has fixed a computer glitch that some customers said left them unable to access their online bank accounts or get cash from ATMs.

Wells Fargo clients complained of widespread service problems beginning Sunday afternoon, lasting in some cases for nearly 24 hours. At Wells Fargo's branches on Monday, customer service representatives asked some customers to come back later in the week because the bank couldn't process mortgage applications and other paperwork.

But Avid Modjtabai, head of technology for the nation's fifth largest bank, said on Tuesday that problems with the company's online banking services lasted less than two hours, and customers never lost the ability to make basic ATM transactions, including withdrawing cash and making deposits at Wells Fargo-branded ATMs.

"Our customers hold us to a high standard of trust and reliability and we want to assure them that all data about their accounts has remained safe and secure throughout this disruption," Modjtabai said in a statement. "We apologize for the inconvenience this caused them."

San Francisco-based Wells Fargo would not say how many customers or machines were affected by the glitch. The site also slowed down the corporate Web sites and created delays at some of the bank's 6,000 branches nationwide.

Source: Associated Press/AP Online

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