Gateway Notebooks Are Number One in Customer Satisfaction Poll for Third Consecutive Quarter
Posted on: Wednesday, 29 August 2007, 09:17 CDT
IRVINE, Calif., Aug. 29 /PRNewswire-FirstCall/ -- Gateway, Inc. today announced that it has earned the top spot in Technology Business Research's (TBR) Corporate IT Buying Behavior and Customer Satisfaction Study for Corporate Notebooks in the second quarter of 2007. This is the third consecutive quarter that Gateway has occupied TBR's top spot for notebooks.
For the past three reporting periods, the company was also ranked number one in customer satisfaction for its corporate desktops. Leading customer satisfaction scores in TBR's studies for both corporate notebooks and desktops show that Gateway's investment in purely North American technical support for U.S. customers is being rewarded. According to the recent TBR report, it is the quality of Gateway's customer relationships that largely contributed to its status.
Gateway's mean satisfaction positions continue to set new records. In spite of industry-wide shortages, Gateway rated significantly higher than the industry average in replacement parts availability and ease of doing business. Customer loyalty improved substantially and scores for phone support, notebook value, delivery and repair time remained stable.
"Customer care is a top priority at Gateway," said Ed Coleman, Gateway chief executive officer. "We're very pleased that customers continue to appreciate our high standards for quality and service. It is our goal to continually exceed our customer's expectations with progressive process improvements designed to deliver high quality products in a timely, professional manner."
"Of all players, Gateway's performance has improved most significantly and its momentum continues to build," said Julie Perron, Technology Business Research manager of primary research. "Gateway has established an excellent reputation for customer service, a particularly notable achievement considering its corporate customers have the industry's highest expectations."
About Gateway
Since its founding in 1985, Irvine, Calif.-based Gateway has been a technology pioneer, offering award-winning PCs, servers and related products to consumers, businesses, government agencies and schools. Gateway is the fourth largest PC company in the U.S. and among the top ten worldwide. The company's value-based eMachines brand is sold exclusively by leading retailers worldwide, while the premium Gateway line is available at major retailers, over the web and phone, and through its direct and indirect sales force. See http://www.gateway.com/ for more information.
Gateway, Inc.
CONTACT: Erin Davern of Gateway, Inc., +1-949-471-7785,erin.davern@gateway.com
Web site: http://www.gateway.com/
Source: PRNewswire-FirstCall
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