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Atrica Names VP of Global Customer Service

Posted on: Monday, 22 November 2004, 09:00 CST

Leveraging Extensive Experience Serving Tier 1 Service Providers, Kaushal Agrawal Will Drive Company's Comprehensive, World-class Support Operation

Atrica(TM) Inc., a leading provider of Carrier Ethernet equipment, has named Kaushal Agrawal as its vice president of Global Customer Service. Mr. Agrawal will leverage his expertise in engineering, product quality, and product support to drive Atrica's comprehensive, world-class global customer service program. Reporting to Vivek Ragavan, Atrica's president and CEO, Mr. Agrawal will oversee the company's state-of-the-art customer service labs, training, installation support, and other post-sales services.

With over 14 years of experience in the networking and telecommunications industry, Mr. Agrawal brings a wealth of experience supporting the world's largest telecommunications service providers to his position at Atrica. His outstanding career includes senior management positions with leading telecommunications equipment suppliers, including six years at Cisco/Stratacom, where he was responsible for product quality for ATM/Frame Relay WAN products and introducing high availability services for most of the Tier 1 carriers worldwide.

"Atrica is committed to providing its customers with world-class service and support, and Kaushal is the right person to drive our efforts in this area," said Vivek Ragavan, president and CEO of Atrica. "Kaushal's successful history of working with the world's largest carriers has allowed him to develop the skills and insights necessary for managing our state-of-the-art customer support operation. We are pleased to have him join the team."

"This is an exciting time to be joining Atrica," said Kaushal Agrawal. "As carriers and service providers roll out new Carrier Ethernet technology offering high-bandwidth, high-SLA voice, video, and data services, they need a solution supplier that understands and anticipates their support needs, and delivers carrier class services that exceed their expectations. I look forward to leading Atrica's efforts in these areas."

Atrica's Optical Ethernet Systems

Atrica's Carrier-class Optical Ethernet Systems allow carriers to profitably deliver the ultimate broadband experience in video, telephony, and data services to business and residential customers. The industry's first Carrier Ethernet solutions, Atrica's proven systems dramatically simplify network operations and significantly reduce capital and operating expenses while meeting the stringent demands of next-generation transport networks: high-performance/scalability; QoS; hard, end-to-end SLAs; 50ms resiliency; integrated TDM support; and flexible, comprehensive point-and-click management and provisioning capabilities.

About Atrica

Atrica's mission is to enable service providers to profitably deliver the ultimate broadband triple-play services to both residential and business customers. The industry's first Carrier Ethernet solutions, Atrica's revolutionary, Carrier-class Optical Ethernet Systems allow carriers to dramatically simplify their Metro network operations, significantly reduce their capital and operational expenditures, effectively scale their networks, and efficiently leverage the same transport network to serve both business and residential customers. Privately held, Atrica is based in Santa Clara, California, with R&D facilities in Israel and business development and sales offices throughout the U.S., Europe, and Asia Pacific. The company has received over $134 million in funding to date, from world-class venture capital firms, industry leaders, and seven global service providers. For more information, visit Atrica on the Web at www.atrica.com.

Atrica is a registered trademark and trademark of Atrica Ireland Limited in the United States and other countries. FLASHWAVE(R) and FASST(TM) are trademarks of Fujitsu Network Communications Inc. (USA). All rights reserved.

Source: Business Wire

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